Dipika Darji
Mount Juliet
Summary
Dynamic professional eager to contribute to a reputable organization that fosters growth and development. Committed to leveraging skills and dedication to enhance organizational success and personal advancement. A strong work ethic, loyalty, and sincerity drive the pursuit of excellence, aiming to cultivate qualities that support effective management. Authorized to work in the U.S. for any employer, ready to make a meaningful impact.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Amzon
Mount Juliet, TN
09.2025 - Current
- Get customer orders ready for delivery
- Monitor stock levels and conducted regular inventory audits to maintain accuracy and organization.
- Use technology like scanners, computers, and handheld printer
- Operated pallet jacks to ensure efficient material handling and inventory management.
- Collaborated with team members to optimize warehouse layout for improved workflow efficiency.
- Trained new associates on safety protocols, equipment operation, and best practices in warehousing.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Front Desk Associate
Hamton Inn & Suites
Mount Juliet, TN
03.2025 - 08.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
- Utilized hotel management software for data entry and reporting purposes.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
Retail Sales Associate/Customer Service Cashier
The TJX Companies, Inc.
Mount Juliet, TN
11.2021 - 10.2024
- Managed cash register operations, ensuring accurate transactions and customer satisfaction.
- Resolved customer inquiries and complaints effectively, enhancing overall service experience.
- Implemented process improvements that increased efficiency in checkout procedures.
- Maintained organization of merchandise displays to facilitate a positive shopping environment.
- Collaborated with team members to streamline daily operations and enhance workflow efficiency.
- Conducted regular audits of cash drawers to ensure compliance with financial policies.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Training Coordinator
Philips Electronics India Ltd
Vadodara, Gujarat
09.2012 - 10.2015
- Delivered comprehensive Lean and Six Sigma training to empower staff in continuous improvement initiatives.
- Developed training programs to enhance employee skills and knowledge across various departments.
- Generated and managed documentation and files within the system, maintaining organized records for easy access and compliance
- Conducted weekly and monthly audits on the shop floor, identifying areas for improvement and ensuring operational standards were met
- Maintained accurate training records, presentations, and literature, supporting ongoing employee development
- Prepared and submitted detailed weekly and monthly audit reports, highlighting key findings and recommendations for improvement
Recruitment Coordinator
Phillips Electronics India Ltd
Vadodara, Gujarat
02.2012 - 09.2012
- Interact with clients and understand their recruitment requirements
- Analyze job description for relevant positions
- Identify suitable candidates for clients by using effective research strategies, such as job portals, job posting and in-house database
- Scrutinizing the resume as per job requirement
- Create job posting at job portals
- Pre-screening & Tele-screening candidates
- Lining up the candidates and scheduling interviews
- Capturing post-interview feedback for candidates
Education
Master of Business Administration - Human Resources
Gujarat Technological University
07.2011
MBA - Master's degree
Bachelor of Accounting - undefined
Maharaja Sayajirao University
Vadodara, Gujarat05.2009
Skills
- Customer service
- Cash handling
- Cash register operation
- Guest services
- Data entry
- Administrative skills
- Skilled in [software]
- Recruitment marketing
- Job posting optimization
- Employee relations
- Recruiting and sourcing
Languages
English
Timeline
Warehouse Associate
Amzon
09.2025 - Current
Front Desk Associate
Hamton Inn & Suites
03.2025 - 08.2025
Retail Sales Associate/Customer Service Cashier
The TJX Companies, Inc.
11.2021 - 10.2024
Training Coordinator
Philips Electronics India Ltd
09.2012 - 10.2015
Recruitment Coordinator
Phillips Electronics India Ltd
02.2012 - 09.2012
MBA - Master's degree
Bachelor of Accounting - undefined
Maharaja Sayajirao University
Master of Business Administration - Human Resources
Gujarat Technological University