Dipti Arora
McKinney
Summary
Versatile Product Manager/Product Owner with 12+ years of experience (7+ in product management, 5 in software engineering), driving Agile development, backlog management, and cross-functional collaboration to deliver scalable digital solutions. Strong technical foundation enables seamless communication between engineering teams and stakeholders, ensuring efficient product execution.
Overview
17
17
years of professional experience
Work History
Product Owner
Cayuse
01.2022 - 03.2024
- Led the seamless migration of the Conflict of Interests product to OI 2.0, reducing customer churn from 50% to 10%
- Streamlined cross-team communication across engineering, Agile, and QA teams, driving 30% faster issue resolution and recommending Activiti upgrades to eliminate blockers
- Leveraged Pendo analytics to gather user feedback, analyze behavioral data, and drive data-informed product enhancements for improved user experience and adoption
- Collaborated with UX and Engineering teams to redesign Outside Interest enhancing usability, accessibility, and overall user experience
- Managed key product lifecycle aspects, including backlog management, feature prioritization, and documentation, roadmap planning, leveraging Jira, Visio, Lucid chart and Confluence
- Authored 50+ pages of technical documentation, including system flows and use cases, to improve product adoption and development efficiency
- Utilized Net Promoter Score to leverage user feedback to enhance product experience for Conflict of Interest
Product Implementation Analyst
Avenu Insights
04.2021 - 08.2021
- Collaborated with engineering and QA teams in Scrum ceremonies to support implementation objectives in an Agile environment
- Managed project documentation in Jira, including features, user stories, and bugs
- Authored clear, user-facing documentation for the billing/collections module
Product Specialist, AA / Case Management
Harris Computer
12.2019 - 03.2021
- Revamped the AA team by eliminating knowledge gaps, improving user story grooming, and accelerating delivery speed by 40%
- Implemented a systematic process to review and close out outdated backlog items, reducing backlog volume by 30%
- Effectively leveraged QA resources to expedite defect resolution, restoring customer confidence
- Conducted 50+ feature and bug tests in the absence of QA teams
- Provided in-depth grooming to bridge knowledge gaps and transform it from a stagnant state into a forward-moving solution
Product Specialist / Business Analyst
Thomson Reuters
07.2017 - 12.2019
- Led product development for Data File Integrator by managing feature prioritization, backlog refinement, and bug triaging reducing issue resolution time by 20%
- Maintained 95% documentation accuracy in Confluence and ensured data integrity by cross-referencing ERP and report data for Data File Integrator
- Managed a Developer Community of 100+ members, resolving 90% of issues within SLA and producing quarterly performance report for the Developer Partner Program
- Translated more than 500+ business requirements into user stories, collaborating across development, product, and UX teams using Jira for Data File Integrator
System Integration Engineer Analyst
NTT Data
10.2016 - 05.2017
- Adapted to quickly changing priorities within a 24X7 on-call rotation environment while supporting the patient access application, including addressing L3 tickets in order of severity and replicating issues to develop solutions
- Used .Net in C# for application troubleshooting, successfully delivering impactful solutions in a timely manner
Enterprise Application Engineer
Deluxe Corporation
09.2014 - 10.2015
- Facilitated the successful execution of development projects, SSRS reporting, SSIS packages, and end-to-end software development lifecycles (SDLC) in collaboration with cross-functional teams
- Led the XSL team in the absence of technical lead to prevent disruptions in ticket resolution processes
SOFTWARE ENGINEER
Blue Sage
08.2014 - 09.2014
CONSULTANT - UCARE APPLYSMART TO CACTUS INTEGRATION PROJECT
Sogeti
Eden Prairie
01.2014 - 09.2014
SOFTWARE ENGINEER
NCR Corporation
Gurgaon
02.2007 - 03.2009
Education
SAFE PO/PM Certification -
01.2023
Master of Science - Computer Science
St Cloud State University
Skills
- Backlog management
- User story writing
- Data analysis
- Feature prioritization
- Agile methodology
- Cross-team collaboration
Additional Information
- Personal Interests: Golfing, Dancing, Singing Work Authorization: , Authorized to work for any employer without sponsorship
Timeline
Product Owner
Cayuse
01.2022 - 03.2024
Product Implementation Analyst
Avenu Insights
04.2021 - 08.2021
Product Specialist, AA / Case Management
Harris Computer
12.2019 - 03.2021
Product Specialist / Business Analyst
Thomson Reuters
07.2017 - 12.2019
System Integration Engineer Analyst
NTT Data
10.2016 - 05.2017
Enterprise Application Engineer
Deluxe Corporation
09.2014 - 10.2015
SOFTWARE ENGINEER
Blue Sage
08.2014 - 09.2014
CONSULTANT - UCARE APPLYSMART TO CACTUS INTEGRATION PROJECT
Sogeti
01.2014 - 09.2014
SOFTWARE ENGINEER
NCR Corporation
02.2007 - 03.2009
SAFE PO/PM Certification -
Master of Science - Computer Science
St Cloud State University
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