Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Websites, Portfolios, Profiles
Leadership
Generic

Nayomi Kumbala

Grand Prairie,TX

Summary

Results-driven Product Owner with a proven track record at Upbound Group Inc., excelling in Agile methodologies, backlog management, and stakeholder engagement. Successfully led initiatives that boosted user engagement and enhanced process efficiency through effective use of Jira and data analysis. Committed to fostering collaboration and ensuring strategic alignment across teams, driving product excellence while delivering impactful solutions. Passionate about leveraging insights to inform decision-making and optimize product outcomes, consistently striving for innovation and improvement in every project.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Product Owner

Upbound Group Inc
04.2025 - Current
  • Improved data accuracy of merchant transactions by tracking canceled virtual lease cards in LMS and Marqeta, enabling cleaner financial reporting.
  • Reduced stakeholder clarification requests by 20% by creating detailed Confluence documentation for core systems and streamlining onboarding.
  • Prevented delays impacting thousands of monthly payments by analyzing anomalies across Worldpay, Cash App, Stripe, and internal systems.
  • Defined user stories, acceptance criteria, and sprint priorities to deliver a more scalable, user-friendly Acima mobile app.
  • Simplified roadmap management by configuring Airfocus, consolidating Jira integrations, and converting stakeholder ideas into prioritized backlog items.
  • Accelerated decision-making on a cost-saving Kofax replacement initiative, producing leadership-ready vendor and requirements analysis.
  • Increased sprint efficiency by consolidating Jira projects, leading backlog refinement sessions, and aligning with Agile best practices.
  • Built strong stakeholder trust by presenting L1–L3 product updates, gathering objectives, and driving cross-functional collaboration for product launches.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.

Product Owner (CRM / Enterprise systems Administration)

Dallas Baptist University
07.2023 - 04.2025
  • Managed the CRM (Slate) product backlog, translating business requirements into clear, prioritized user stories aligned with institutional goals.
  • Produced digital learning materials, process guides, and workflow documentation, reducing staff and student onboarding time by 25%.
  • Designed and deployed targeted marketing campaigns and CRM email templates, increasing prospective student engagement rates by 20%.
  • Partnered with QA to perform testing and quality assurance on new CRM features and integrations, ensuring defect-free deployments and improved user satisfaction.
  • Optimized data management workflows in Slate CRM, reducing reconciliation errors by 30% and strengthening compliance with financial reporting standards.
  • Maintained enterprise CRM workflows as a systems administrator, resolving data duplication issues, gathering requirements from stakeholders, and implementing process improvements to support cross-functional collaboration and operational efficiency.
  • Collaborated with IT, admissions, and finance teams to ensure seamless data integration and alignment of CRM initiatives with organizational strategy.
  • Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.

Business Analyst (Project Engineer)

Blessy Electricals
04.2017 - 04.2023
  • Requirements Gathering and Analysis, Partnered with Indian Railways stakeholders to capture functional and technical requirements for LED signaling systems, ensuring alignment with passenger visibility and real-time information goals.
  • Product Innovation & Solution Design, Led the design and deployment of LED signaling systems, improving passenger visibility by 60%, and delivering timely train information across multiple stations.
  • Cost & Process Optimization, delivered 15% cost savings through project budget optimization and implemented a financial documentation framework that improved data organization by 33%.
  • Training and Change Enablement, developed instructional materials and facilitated hands-on training sessions for railway staff, ensuring smooth adoption and ongoing operation of LED signaling equipment.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Business Analyst (RMA Product Associate)

DHL Logistics
10.2015 - 04.2016
  • Process Improvement & Documentation, Analyzed and optimized RMA workflows, enhancing return product tracking accuracy by 15% through improved documentation and process controls.
  • Data Analysis & Quality Control, Conducted detailed quality assessments and root cause analysis, reducing product discrepancies by 18%, and improving overall service reliability.
  • Analyzed logistics data to identify trends and improve operational processes.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Education

Master of Science - Information Technology and Management

Dallas Baptist University
Dallas, TX
05.2025

Bachelor of Technology - Electronics and Communication Engineering

Jawaharlal Technological University
Hyderabad
06.2014

Skills

  • Agile methodology expertise
  • Backlog management
  • Proficient in Airfocus
  • Jira workflow optimization
  • Confluence expertise
  • CRM Slate/Salesforce proficiency
  • A/B test analysis
  • Strategic product roadmap
  • Enterprise system administration
  • Backlog refinement
  • Market research / User engagement analysis
  • Programming and tools
  • Advanced Excel proficiency
  • Cross-functional collaboration
  • User story development
  • Data analysis / management

Certification

  • Certified Scrum Product Owner (CSPO)
  • Practice Exam for AIPMM Certified Product Manager (CPM)
  • IBM Product Management: An Introduction
  • Initial Product Strategy and Plan
  • Foundations & Stakeholder Collaboration
  • Introduction to Agile Development and Scrum
  • Google Analytics Fundamentals Certification
  • Generative AI Overview for Project Managers
  • Product Management Essentials
  • The Basics of Scrum | Disciplined Agile | Fundamentals of Predictive Project Management

Timeline

Product Owner

Upbound Group Inc
04.2025 - Current

Product Owner (CRM / Enterprise systems Administration)

Dallas Baptist University
07.2023 - 04.2025

Business Analyst (Project Engineer)

Blessy Electricals
04.2017 - 04.2023

Business Analyst (RMA Product Associate)

DHL Logistics
10.2015 - 04.2016

Master of Science - Information Technology and Management

Dallas Baptist University

Bachelor of Technology - Electronics and Communication Engineering

Jawaharlal Technological University

Websites, Portfolios, Profiles

linkedin.com/in/nayomikumbala

Leadership

Student Ambassador, MSITM, Dallas Baptist University, 01/01/24, Present

Similar Profiles

CREATE PROFILE