Dirsandra Quijada
Queens,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes as a Customer Service Cashier at Fine Fare Supermarket. Skilled in POS System Operation and demonstrating exceptional patience and composure under pressure. Increased repeat business through effective customer complaint resolution, showcasing reliability and a commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Fine Fare Supermaket
11.2022 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sales Associate
Raimbow Shops
03.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Ingeniería - Higiene En Seguridad Industrial
IUTA
Venezuela01.2021
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Cash Handling
- Product Knowledge
- POS System Operation
- Refund handling
- Payment Collection
- Merchandise Restocking
- Reliable and Responsible
- Adaptable and Flexible
- Cleaning and sanitizing
- Customer Relations
- Cash Register Operation
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Customer Service Cashier
Fine Fare Supermaket
11.2022 - 03.2024
Sales Associate
Raimbow Shops
03.2021 - 10.2022
Ingeniería - Higiene En Seguridad Industrial
IUTA
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