Disareen Orichiro
Denver,CO
Summary
Accomplished Passenger Service Agent with a proven track record at Menzies Aviation, adept in customer service management and critical thinking. Leveraged strong organization and active listening to enhance passenger satisfaction and safety, resulting in streamlined operations. Skilled in baggage handling and resolving high-pressure issues, demonstrating exceptional problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Worldwide Flight Services
11.2023 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Passenger Service Agent
Menzies Aviation
02.2022 - 12.2022
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Announced flight status updates and information about gate changes over PA system.
Cabin Agent
Underground Express
04.2021 - 02.2022
- Collaborated with fellow crew members to provide seamless service during meal distribution and beverage offerings.
- Coordinated closely with ground personnel to relay essential information regarding flight status updates or potential passenger issues.
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Assisted passengers with special needs, ensuring comfort and a positive travel experience.
- Complied with TSA, FAA and corporate regulations to maximize personnel and passenger safety.
Telecommunications Sales Representative
Boost Moblie
06.2016 - 03.2021
- Cultivated strong relationships with key decision-makers within target organizations, resulting in increased business opportunities.
- Boosted client satisfaction by addressing their concerns promptly and offering tailored solutions for their telecommunications needs.
- Optimized sales process by regularly reviewing performance metrics and implementing improvements where necessary.
- Conducted persuasive presentations to demonstrate the value and benefits of our telecommunications solutions to potential clients.
Education
High School Diploma -
John F Kennedy High
Guam08-2016
Skills
- Customer service management
- Baggage handling
- Strong organization
- Critical thinking
- Active listening
Languages
Chuukese
Full Professional
Timeline
Passenger Service Agent
Worldwide Flight Services
11.2023 - Current
Passenger Service Agent
Menzies Aviation
02.2022 - 12.2022
Cabin Agent
Underground Express
04.2021 - 02.2022
Telecommunications Sales Representative
Boost Moblie
06.2016 - 03.2021
High School Diploma -
John F Kennedy High
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services