Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dishai Ward

Las Vegas

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Support professional with robust background in providing comprehensive support and resolving technical issues efficiently. Known for strong collaboration and delivering results in a team-oriented environment. Known for troubleshooting capabilities and effective communication, adapting to evolving needs to maintain high service standards.

Overview

9
9
years of professional experience

Work History

Supervisor

Emoe’s Closet
04.2020 - 05.2025
  • Managed daily operations and supervised staff to ensure efficient workflow.
  • Provided excellent customer service and resolved client issues promptly.
  • Oversaw inventory management and vendor coordination.
  • Supervised daily operations to ensure efficient workflow and adherence to company policies.
  • Trained and mentored team members, enhancing skills and promoting a collaborative environment.

Developmental Disability Support Specialist

Sertoma Centre, Inc.
06.2023 - 04.2025
  • Provided comprehensive case management services to individuals with developmental and intellectual disabilities.
  • Developed and implemented individualized service plans (ISPs) tailored to client needs and goals.
  • Coordinated with families, caregivers, and interdisciplinary teams to ensure consistent and effective support.
  • Advocated for clients in accessing community resources, healthcare, and vocational services.
  • Maintained accurate documentation and compliance with state and agency regulations.
  • Provided exceptional customer support via multiple channels, resolving issues efficiently and ensuring high satisfaction levels.
  • Developed training materials and conducted workshops to enhance team knowledge and service delivery.

Customer Care Representative

Ubiquity Global Services
07.2019 - 06.2022
  • Handled customer inquiries and provided support via phone and email.
  • Resolved billing and technical issues with professionalism and efficiency.
  • Maintained accurate records of customer interactions.
  • Resolved customer inquiries efficiently using CRM software to enhance satisfaction and loyalty.
  • Managed escalated issues, providing effective solutions to improve service quality and customer retention.

Correctional Officer

State of Nebraska
08.2016 - 09.2018
  • Maintained safety and security within the correctional facility.
  • Monitored inmate behavior and enforced rules and regulations.
  • Prepared incident reports and conducted routine inspections.
  • Supervised daily activities of inmates to ensure safety and compliance with regulations.
  • Conducted thorough inspections of facilities to identify security breaches and maintain order.
  • Managed incident reports and documentation to support investigations and operational reviews.
  • Collaborated with multidisciplinary teams to address inmate needs and enhance rehabilitation programs.

Education

bachelor’s - psychology

The Chicago School
08.2025

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Remote support
  • Support services
  • Customer relationship management
  • Training and coaching
  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills

Timeline

Developmental Disability Support Specialist

Sertoma Centre, Inc.
06.2023 - 04.2025

Supervisor

Emoe’s Closet
04.2020 - 05.2025

Customer Care Representative

Ubiquity Global Services
07.2019 - 06.2022

Correctional Officer

State of Nebraska
08.2016 - 09.2018

bachelor’s - psychology

The Chicago School

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