Divenhi Ornelas
Humble,TX
Summary
Eager to secure entry-level Financial Analyst position. Ready to help the team achieve company goals. Independence self-starter working on obtaining the Google Data Analytics Professional Certificate. Driven to learn quickly,and train in industry operations. Solid background in office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance.
Overview
6
6
years of professional experience
Work History
Parole Officer
Texas Department of Criminal Justice Parole Division
Conroe , TX
2021.10 - Current
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Monitored over 100 inmates monthly.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Arranged substance abuse rehabilitation for offenders.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Hostess
The Toasted Yolk Cafe
New Caney , TX
2021.01 - 2021.10
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Knowledgeable on promotions and increased up-sales during initial services by 50%
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Promoted business loyalty by fostering positive customer relationships.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
Pet Resort Associate
Pet Paradise Will Clayton
Houston , TX
2019.05 - 2021.02
- Promoted pet hotel brand's loyalty program via social media, email and direct mail.
- Greeted customers at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Reported critical information to management and veterinary services
Administrative Assistant
Txtreme Promotions LLC
Kingwood , TX
2017.06 - 2017.08
- Established administrative work procedures to track staff's daily tasks and increased company productivity by 20%.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed department budgets and generated financial reports for management review.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Bachelor of Science - Criminal Justice
College of Criminal Justice, Sam Houston State University
Huntsville, TX05.2031
Bachelor of Science - Finance and Accounting
Bauer College of Business, University of Houston
Houston, TX05.2025
Skills
- Microsoft Excel, Word, and PowerPoint
- Google Docs, Slides, Sheets, Forms
- Legal Standards
- Active Listening
- Assessment Tools
- Professional Relationships
- Critical Thinking
- Statistical Analysis
- Daily Logs
- Sales Expertise
- Cash Handling
- Customer Referrals
- Client Meetings
Timeline
Parole Officer
Texas Department of Criminal Justice Parole Division
2021.10 - Current
Hostess
The Toasted Yolk Cafe
2021.01 - 2021.10
Pet Resort Associate
Pet Paradise Will Clayton
2019.05 - 2021.02
Administrative Assistant
Txtreme Promotions LLC
2017.06 - 2017.08
Bachelor of Science - Criminal Justice
College of Criminal Justice, Sam Houston State University
Bachelor of Science - Finance and Accounting
Bauer College of Business, University of Houston
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