Divine Nhioude Horthannes
Tigard,OR
Summary
Proven customer service expert with a track record of enhancing customer satisfaction . Leveraged problem-solving and reliability to boost engagement and resolve issues efficiently. Motivated and enthusiastic individual seeking an opportunity to gain valuable work experience and contribute positively to a dynamic team. Eager to apply strong communication, organizational, and problem-solving skills in a professional environment.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Dairy Queen Grill & Chill
05.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Point of Sale Associate
MTN CONGO
05.2019 - 11.2022
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved technical issues with Point of Sale equipment swiftly, minimizing disruptions to the checkout process for customers.
Education
High School Diploma -
Amour Deï
Pointe NoireSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Problem-Solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Customer Service Cashier
Dairy Queen Grill & Chill
05.2024 - Current
Point of Sale Associate
MTN CONGO
05.2019 - 11.2022
High School Diploma -
Amour Deï