Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Divinity Pope

Indianapolis,IN

Summary

Dynamic professional with a proven track record excelling in complaint resolution and client relations. Leveraged consultative sales and product knowledge to enhance customer satisfaction and loyalty. Skilled in first aid and safety, with a knack for fostering social skills development. Achieved significant improvements in efficiency and quality control, demonstrating a strong blend of hard and soft skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Five Star Roofing Call Center
04.2021 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

In-Home Caregiver

Cater 2 U Home Care
01.2023 - 08.2023
  • Improved client well-being by providing personalized and compassionate in-home care services.
  • Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.

Registered Behavior Technician

Little Star Center
04.2023 - 06.2023
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
  • Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.

Package Handler

Amazon
10.2023 - 05.2024
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.

Education

Esthetician License -

Crave Beauty Academy
Wichita, KS
09.2021

High School Diploma -

Noblesville High School
Noblesville, IN
05.2020

Skills

  • Complaint resolution
  • Consultative Sales
  • Call Management
  • Information Security
  • Product Knowledge
  • Complaint Handling
  • Client Relations
  • Quality Control
  • First aid and safety
  • Social Skills Development
  • Shipping Documentation
  • Package preparation

Certification

  • RBT - Registered Behavior Technician

Timeline

Package Handler

Amazon
10.2023 - 05.2024

Registered Behavior Technician

Little Star Center
04.2023 - 06.2023

In-Home Caregiver

Cater 2 U Home Care
01.2023 - 08.2023

Customer Service Representative

Five Star Roofing Call Center
04.2021 - 08.2021

Esthetician License -

Crave Beauty Academy

High School Diploma -

Noblesville High School
  • RBT - Registered Behavior Technician
Divinity Pope