Divinity Pope
Indianapolis,IN
Summary
Dynamic professional with a proven track record excelling in complaint resolution and client relations. Leveraged consultative sales and product knowledge to enhance customer satisfaction and loyalty. Skilled in first aid and safety, with a knack for fostering social skills development. Achieved significant improvements in efficiency and quality control, demonstrating a strong blend of hard and soft skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Five Star Roofing Call Center
04.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
In-Home Caregiver
Cater 2 U Home Care
01.2023 - 08.2023
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
Registered Behavior Technician
Little Star Center
04.2023 - 06.2023
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Package Handler
Amazon
10.2023 - 05.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
Esthetician License -
Crave Beauty Academy
Wichita, KS09.2021
High School Diploma -
Noblesville High School
Noblesville, IN05.2020
Skills
- Complaint resolution
- Consultative Sales
- Call Management
- Information Security
- Product Knowledge
- Complaint Handling
- Client Relations
- Quality Control
- First aid and safety
- Social Skills Development
- Shipping Documentation
- Package preparation
Certification
- RBT - Registered Behavior Technician
Timeline
Package Handler
Amazon
10.2023 - 05.2024
Registered Behavior Technician
Little Star Center
04.2023 - 06.2023
In-Home Caregiver
Cater 2 U Home Care
01.2023 - 08.2023
Customer Service Representative
Five Star Roofing Call Center
04.2021 - 08.2021
Esthetician License -
Crave Beauty Academy
High School Diploma -
Noblesville High School
- RBT - Registered Behavior Technician
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