Summary
Overview
Work History
Education
Skills
Timeline
Generic

Divya Christine

Orlando

Summary

Dedicated professional with strong customer service skills, adept at managing guest relations and ensuring satisfaction. Experienced in training team members and handling payment processes effectively.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Welcome me to your team!

Overview

5
5
years of professional experience

Work History

Hotel Front Desk Clerk

JW Marriott
West Palm Beach, FL
01.2025 - 01.2026
  • Managed guest check-ins and check-outs, ensuring seamless front desk operations.
  • Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction levels.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Trained new front desk staff on procedures and customer service standards to improve team performance.

Delivery Driver

FedEx
West Palm Beach, FL
07.2024 - 12.2024
  • Navigated delivery routes efficiently to ensure timely arrival of packages.
  • Maintained accurate logs of deliveries and customer interactions.
  • Inspected vehicles daily for safety and maintenance compliance.
  • Collaborated with dispatch team to optimize delivery schedules.

Car Dealership

Kia Motors
Fort Myers, FL
02.2022 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Hotel Front Desk Clerk

Fairfield By Marriott
Fort Myers, FL
06.2021 - 01.2022
  • Monitored inventory of supplies and coordinated with housekeeping to ensure room readiness for guests.
  • Implemented procedures for efficient handling of group bookings and special requests, improving operational flow.
  • Developed positive relationships with guests, contributing to repeat business and brand loyalty initiatives.
  • Evaluated front desk processes regularly, recommending improvements to enhance efficiency and service quality.

Education

Associate of Business Administration - Business Analytics

Florida International University
Miami, FL
08-2023

Skills

  • Customer service
  • Payment handling
  • Welcoming guests
  • Teamwork orientation

Timeline

Hotel Front Desk Clerk

JW Marriott
01.2025 - 01.2026

Delivery Driver

FedEx
07.2024 - 12.2024

Car Dealership

Kia Motors
02.2022 - 06.2024

Hotel Front Desk Clerk

Fairfield By Marriott
06.2021 - 01.2022

Associate of Business Administration - Business Analytics

Florida International University