Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Quality Improvement Projects
Committees
Significant Achievements
References
Timeline
Generic
DIVYA JOHN

DIVYA JOHN

Atlanta,Georgia

Summary

Clinical Manager with extensive experience at Northside Hospital, specializing in strategic planning and effective change management. Proven ability to enhance patient-centered care and implement quality improvement initiatives. Expertise in operations oversight and staff development, promoting interdisciplinary collaboration for optimal clinical outcomes.

Overview

24
24
years of professional experience
4
4
Certifications

Work History

Clinical Manager

Northside Hospital
Gwinnett, Georgia
08.2021 - Current
  • Plan, coordinate, and direct the daily operations of 2 inpatient units.
  • Supervise clinical staff and facilitate communication with the interdisciplinary team to ensure optimal patient and family-centered care.
  • Act as a change agent and routinely lead efforts to strengthen organizational systems that support the mission, vision, and values of the department.
  • Adept at creative problem solving, negotiating conflict, and collaborating with others.
  • Demonstrate insight, judgment, and clinically sound risk-taking.
  • Participate in hiring and retention process, utilize practical communication skills, lead quality improvement projects, conduct audits, assist in investigating VERGE reports, lead Apparent and Root Cause Analysis, participate in Unit Practice Council and committees.
  • Gwinnett, Georgia.

Nurse Manager

Emory St. Joseph's Hospital
Atlanta, Georgia
01.2020 - 08.2021
  • Planned, coordinated, and managed the daily clinic operations.
  • Supervised clinical staff and facilitated communication with physicians and internal administrators to ensure top patient- and family-centered care.
  • Recognized as a change agent and routinely led efforts to strengthen organizational systems supporting the mission, vision, and values of the department.
  • Demonstrated creative problem-solving skills, negotiated conflicts, and collaborated effectively with others.
  • Exhibited insight, judgment, and clinically sound risk-taking.
  • Participated in the hiring process, utilized practical communication skills, led quality improvement projects, conducted audits, assisted in investigating STAR reports, led Apparent and Root Cause Analyses, and participated in Unit Practice Councils and various committees.
  • Georgia.

Unit Nurse Educator/Relieve Charge Nurse/Preceptor

Emory University Hospital Midtown
01.2018 - 01.2020
  • 500+-bed, Joint Commission–accredited academic medical center in Atlanta, Georgia.

Registered Nurse

San Angelo Community Medical Center
04.2017 - 12.2017
  • 171-bed acute care facility in Texas.

Clinical Resource Nurse

Al Mafarq Hospital
05.2016 - 02.2017
  • Outpatient Department- 451-bedded multi-specialty hospital with JCI Accreditation in the U.A.E.

Infection Control Nurse

Tawam Hospital
11.2008 - 04.2016

ICU, PICU, OT, Med-Surg unit, Endoscopy, Angio Suite, Outpatient Department - 461-bedded tertiary care facility with JCI Accreditation in the U.A.E.

Registered Nurse & Charge Nurse/Clinical Preceptor

Tawam Hospital
11.2008 - 04.2012
  • Medical Unit/Telemetry - 461-bedded tertiary care facility with JCI Accreditation in the U.A.E.

Charge Nurse/Registered Nurse, Medical-Surgical Unit

Christian Mission Hospital
11.2004 - 10.2008
  • 150-bed multispecialty mission hospital in Kerala, India.

Clinical Instructor

P. G. College of Nursing
07.2003 - 10.2004
  • Accredited nursing college in Madhya Pradesh, India.

Registered Nurse/Preceptor

Cancer Hospital and Research Institute
08.2001 - 04.2003
  • 306-bed regional cancer center in Madhya Pradesh, India, accredited by NABH (National Accreditation Board for Hospitals & Healthcare Providers).

Education

DNP - Health Care System Leadership

Chamberlain University
Chicago, IL
05.2027

Master of Science - Nursing

RAK Medical And Health Sciences University
UAE
10-2014

B. Sc Nursing -

P.G. College of Nursing
India
08-2001

Skills

  • Strategic planning
  • Change management
  • Staff training and development
  • Operations oversight
  • Payroll management
  • Patient-centered care
  • Quality improvement
  • Clinical operations
  • Budget management
  • Regulatory compliance
  • Interdisciplinary leadership
  • Evidence-based practice
  • Nursing education
  • Patient safety

Certification

Certified Nurse Manager and Leader Certification (CNML)

Accomplishments

All Pro Nursing Award – Honorees by ANA Nursing magazine, 04/01/25

Quality Improvement Projects

  • Team Lead, HCAHPS Nurse-Driven Domains Improvement, 2025
  • Team Lead, 'Power of Listening' HCAHPS Communication Scores, 2024
  • Team Lead, Nurse-Sensitive Indicators & Retention via UPC, 2023
  • Team Lead, Fall Prevention Through Compliance, 2019
  • Team Member, IPOC Documentation Quality, 2019
  • Co-Lead, PDSA on Equipment Troubleshooting, 2019
  • Team Lead, CAUTI Bundle Compliance, 2018–2019

Committees

  • Communication WIGS- MOS, NHG, 2025
  • Design and Redesign Committee, NHG, 2023
  • Fall Prevention committee, system-wide, co-chair, NHG, 2021 – 2022
  • Professional Development Council - Chairperson, EUHM, 2018 - 2020
  • Professional Development Council Entity-wide – Member, 2018 - 2020

Significant Achievements

  • Project lead – Supervisor Practice Council, 01/01/25
  • Secretary – Transformational Leadership Council, 01/01/25
  • Scientific Poster Winner- Power of listening, 05/01/24
  • Poster presenter & Moderator – Nursing leadership Conference, Chicago, 10/01/23
  • Scientific Poster Presenter – Transforming Outcomes Through Unit Practice Council Involvement, 05/01/23
  • Poster winner - New Directors Conference–Sigma Theta Tau International –Fall prevention interventions, 11/01/19
  • LEAN Sigma Team member - Daily Readiness Huddle Board Project, 07/01/19
  • EUHM March of DIMES Finalist, 06/01/19
  • Fall Project –Lead, Targeted Solutions Tool- EUHM, Unit 61, 06/01/19
  • Poster Presenter – EUHM Emory Quality Conference, 05/01/19
  • People's Choice Award winner - EUHM Nurses Week poster – Fall Prevention, Art & Science category, 05/01/19

References

  • Shahnaz Lakhani, Director of Operations, Northside Hospital Gwinnett, 404-545-5897
  • Alex Pham, Clinical Manager, Northside Hospital Gwinnett, 904-312-4952
  • Simi Robin, Personal reference, 678-852-5451

Timeline

Clinical Manager

Northside Hospital
08.2021 - Current

Nurse Manager

Emory St. Joseph's Hospital
01.2020 - 08.2021

Unit Nurse Educator/Relieve Charge Nurse/Preceptor

Emory University Hospital Midtown
01.2018 - 01.2020

Registered Nurse

San Angelo Community Medical Center
04.2017 - 12.2017

Clinical Resource Nurse

Al Mafarq Hospital
05.2016 - 02.2017

Infection Control Nurse

Tawam Hospital
11.2008 - 04.2016

Registered Nurse & Charge Nurse/Clinical Preceptor

Tawam Hospital
11.2008 - 04.2012

Charge Nurse/Registered Nurse, Medical-Surgical Unit

Christian Mission Hospital
11.2004 - 10.2008

Clinical Instructor

P. G. College of Nursing
07.2003 - 10.2004

Registered Nurse/Preceptor

Cancer Hospital and Research Institute
08.2001 - 04.2003

DNP - Health Care System Leadership

Chamberlain University

Master of Science - Nursing

RAK Medical And Health Sciences University

B. Sc Nursing -

P.G. College of Nursing
DIVYA JOHN