Sarah "Betsy" Carpenter
Williamstown,WV
Summary
Dynamic Clinical Manager with proven expertise at Acentra Health in enhancing staff retention and morale through effective communication and proactive problem resolution. Skilled in compliance oversight and clinical leadership, I excel in training and mentoring teams to achieve high-quality patient care and operational excellence. Most Recent Experience with Federal Independent Dispute Resolution No Surprises Act NSA Centers for Medicare and Medicaid Systems.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Manager
Acentra Health
08.2015 - 09.2025
- Communicated effectively with staff members (Registered Nurses and Review Clerks), Client Center for Medicaid and Medicare Federal Independent Dispute Resolution (NSA No Surprises Act), AI contractor for eligibility and arbitration determination, Providers, Health Plans, and senior/executive leadership.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
Medical Necessity Registered Nurse
West Virginia Medical Institute
11.2007 - 07.2015
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Defended Medical Decision during Medical Necissity and Service Level Hearings with Client
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Education
Master of Science - Public Health
West Virginia University
Morgantown, WV12-2010
Bachelor of Science - Nursing
West Virginia University
Morgantown, WV05-2007
Associate of Science - Nursing
West Virginia Northern Community College
Wheeling WV05-1993
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff development
- Proficient in Microsoft Office
- Team management
- Managerial experience
- HIPAA
- Effective communication
- Compliance oversight
- Onboarding and coaching
- Quality improvement
- Employee issue resolution
- Clinical documentation
- Insurance billing
- Administrative oversight
- Patient engagement
- Training program implementation
- Medical billing
- Team meetings
- Recruitment and retention
- Strategic planning
- Utilization review
- Operations oversight
- Meeting participation
- Developing training programs
- Claims handling
- Data filing and maintenance
- Employee engagement
- Quality assurance process optimization
- Clinical operations planning
- Addressing questions and concerns
Certification
- Licensed WV Registered Nurse
Timeline
Clinical Manager
Acentra Health
08.2015 - 09.2025
Medical Necessity Registered Nurse
West Virginia Medical Institute
11.2007 - 07.2015
Master of Science - Public Health
West Virginia University
Bachelor of Science - Nursing
West Virginia University
Associate of Science - Nursing
West Virginia Northern Community College
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