Divya Khirbat
leesburg,FL
Summary
Skilled Hearing Instrument Specialist with experience in diagnosing and treating hearing-related conditions. Strengths include strong understanding of hearing aid technology, patient counseling, and auditory rehabilitation. Well-versed in performing comprehensive audiological evaluations, fittings for assistive listening devices, as well as providing ongoing patient care. In previous roles, have significantly improved patient quality of life through individualized treatment plans. Skilled Hearing Aid Specialist with background in conducting comprehensive audiometric tests and proficient in the latest hearing aid technology. Known for ability to tailor hearing solutions to individual needs, ensuring optimal comfort and improved quality of life for clients. Strong emphasis on patient education and follow-up care, resulting in significantly enhanced communication abilities for diverse clientele. Demonstrated success in troubleshooting and resolving device issues, leading to high levels of client satisfaction and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hearing Instrument Specialist/ Practice Manager
Tricounty Premier Hearing Services
Leesburg, FL
12.2014 - 12.2024
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Created marketing materials that communicated features, benefits of available products, services.
- Managed administrative tasks associated with the provision of services.
- Maintained records related to patient visits including data entry into practice management software systems.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
Education
Bachelor of Science - Geology
Science College
Bihar,India05-2007
Skills
- Business understanding
- Audiological examinations
- Product fittings
- Dispensing protocols
- Presentation abilities
- Office Management
- Problem-solving abilities
- Organizational Skills
- Teamwork and Collaboration
- Time Management
Certification
- Hearing Aid Specialist
- National Board Certified Hearing Instrument Specialist
Timeline
Hearing Instrument Specialist/ Practice Manager
Tricounty Premier Hearing Services
12.2014 - 12.2024
Bachelor of Science - Geology
Science College
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