Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

L Nicole Smith

San Antonio,Texas

Summary

Experienced hearing support professional well-versed in maintaining good business practices while helping clients improve hearing. Licensed in Texas. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Hearing Instrument Specialist

Demant/Hearing Life
San Antonio, TX
10.2023 - Current
  • Conducted comprehensive hearing evaluations and assessments to determine patient's level of hearing loss.
  • Maintained accurate records of all evaluations, fittings, services, and repairs performed.
  • Educated patients on how to properly use their new hearing instruments.
  • Monitored changes in a patient's auditory system over time through follow-up visits.
  • Performed regular maintenance checks on equipment used during testing procedures to ensure accuracy of results.
  • Provided counseling and education to patients on the effects of hearing loss, amplification options, and proper care for hearing instruments.

Hearing Instrument Specialist

GN Resound/Beltone
Boerne, TX
02.2023 - 08.2024
  • Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
  • Maintained inventory levels for supplies used in the dispensing process.
  • Adhered to federal regulations regarding standards for dispensing and fitting hearing instruments.
  • Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.

Hearing Instrument Specialist/District Manager

Hearing Lab Technology
Austin, TX
04.2012 - 05.2020
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.

Education

Associate of Arts - Business

San Antonio College
San Antonio, TX
06-2003

Skills

  • Product Fittings
  • Presentation Abilities
  • Dispensing Protocols
  • Business Understanding
  • Audiological Examinations
  • Testing Procedures
  • Sales Understanding
  • Patient Counseling

Languages

Creole
Native/ Bilingual

Certification

  • Licensed Hearing Instrument Specialist 80574

References

References available upon request.

Timeline

Hearing Instrument Specialist

Demant/Hearing Life
10.2023 - Current

Hearing Instrument Specialist

GN Resound/Beltone
02.2023 - 08.2024

Hearing Instrument Specialist/District Manager

Hearing Lab Technology
04.2012 - 05.2020

Associate of Arts - Business

San Antonio College
L Nicole Smith