Gerald Formoso
Independence,OH
Summary
Skilled Hearing Instrument Specialist familiar with conducting hearing tests, fitting devices and providing knowledgeable service to patients. Excellent communicator with good problem-solving skills, an organized approach, and flexible mentality to meet individual client needs. Prepared to bring many years' experience in the field to a fast-paced role.
Achieved record-breaking low return rates for clients in trial and consistently achieved high completion rates for consultation calls at Eargo.
Overview
19
19
years of professional experience
Work History
Remote Hearing Instrument Specialist
Eargo Inc.
Nashville, TN
04.2019 - 08.2024
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Educated patients and families on the selection, fitting, use, care and maintenance of hearing instruments.
- Precisely addressed the technical apprehensions of individuals seeking guidance for their hearing devices.
- Aided in the provision of counseling services to improve communication skills for those with hearing impairments.
Miracle Ear Hearing Specialist
Miracle Ear Ohio
Mayfield Heights, OH
03.2018 - 03.2019
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
Hearing Care Practitioner
Sams Club, Lucid
Mentor, OH
01.2013 - 02.2018
- Conducted hearing tests to determine patient's level of hearing loss and ability to benefit from amplification.
- Provided technical support for patients with questions or concerns about their hearing instruments.
- Performed diagnostic evaluations, programming and adjustments on a variety of hearing aids.
- Dispensed, programmed and fit digital hearing instruments according to prescriptions.
- Demonstrated proper techniques for insertion and removal of earmolds and hearing aids.
Hearing Instrument Specialist/co Owner
US Hearing care and consulting
Cleveland And Surrounding Areas, OH
02.2006 - 01.2013
- Oversaw all aspects related to the establishment and efficient functioning of multiple prosperous hearing care centers.
Education
Bachelor of Science - Business
Cleveland State
Cleveland, Oh05-1987
Skills
- Presentation abilities
- Product fittings
- Hearing aid fitting
- Patient Care
- Maintenance and repairs
- Interpersonal Communication
Timeline
Remote Hearing Instrument Specialist
Eargo Inc.
04.2019 - 08.2024
Miracle Ear Hearing Specialist
Miracle Ear Ohio
03.2018 - 03.2019
Hearing Care Practitioner
Sams Club, Lucid
01.2013 - 02.2018
Hearing Instrument Specialist/co Owner
US Hearing care and consulting
02.2006 - 01.2013
Bachelor of Science - Business
Cleveland State
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