Divya Maheshwaran
Shrewsbury,MA
Summary
Adept at leveraging computer skills and exceptional verbal communication, I enhanced customer satisfaction and streamlined operations at Target. My background spans customer service, teaching, and tech education, showcasing my ability to multitask and remain organized under pressure. Achieved a significant increase in positive feedback, demonstrating strong decision-making and attention to detail.
Overview
16
16
years of professional experience
Work History
Customer Service/Fullfilment Expert
Target
11.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
Cashier
Lowes Home Improvment
08.2020 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
Librarian
Gifted Minds International School
09.2016 - 03.2018
- Designed and refreshed children's educational displays, featured books, and interactive games.
- Removed and replaced outdated materials from children's collection to increase circulation and maintain interest of young guests.
- Researched and acquired new library materials to maintain updated library collection.
- Maintained library databases to support accuracy and availability in circulation systems.
- Supported digital library collections containing e-books, audiobooks and digital media.
- Taught children about library practices via individual and group instruction.
Play School Teacher
Little Millennium
02.2014 - 03.2016
- Assessed student performance regularly, providing constructive feedback to support continued growth and development.
- Provided ongoing support for struggling students through one-on-one tutoring sessions or small group instruction as needed.
- Managed classroom resources effectively, ensuring that materials were readily available and properly maintained for daily use.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
Lecturer, Computer Science
Anna University
06.2008 - 06.2009
- Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
- Conducted regular assessments of student progress using both formative and summative evaluation.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
Education
Bachelor of Computer Science - Bachelor of Engineering
Erode Sengunthar Engineering College
Erode,India03.2007
Skills
- Computer Skills
- Organization and Time Management
- Decision-Making
- Multitasking Abilities
Timeline
Customer Service/Fullfilment Expert
Target
11.2023 - Current
Cashier
Lowes Home Improvment
08.2020 - 10.2022
Librarian
Gifted Minds International School
09.2016 - 03.2018
Play School Teacher
Little Millennium
02.2014 - 03.2016
Lecturer, Computer Science
Anna University
06.2008 - 06.2009
Bachelor of Computer Science - Bachelor of Engineering
Erode Sengunthar Engineering College