Vanessa Saucedo
West Covina,CA
Summary
Results-driven individual with a versatile background in customer service and sales. Known for strong teamwork and problem-solving skills, contributing to efficient operations and enhanced customer experiences. Prepared to leverage expertise to elevate client engagement.
Overview
10
10
years of professional experience
Work History
Customer Sales and Service Expert
Adsens Technology
City Of Industry, CA
04.2019 - 07.2025
- Managed multi-line phone system, directing calls to appropriate departments.
- Educated clients on product features, driving informed purchasing decisions.
- Trained new staff on best practices for customer interaction and sales techniques.
- Maintained organized filing systems, enhancing document retrieval efficiency.
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Assisted customers in product selection, enhancing overall satisfaction and engagement.
Sales Associate
Forever 21
La Puente, CA
11.2015 - 04.2019
- Assisted customers with product selection to enhance shopping experience.
- Maintained store presentation and ensured compliance with visual merchandising standards.
- Processed transactions efficiently while handling cash register operations.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Developed promotional displays to boost seasonal merchandise visibility and appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Science - Surgical Technician
North-West College
West Covina, CA11.2026
High School Diploma -
Nogales High School
West Covina, CA06.2014
Skills
- Paperwork processing
- Contact follow-up
- Teamwork and collaboration
- Customer service
- Microsoft office
- Computer skills
- Organizational skills
Goal oriented
- Shipping and receiving
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Teamwork skills
- Problem resolution
Languages
Spanish
English
Timeline
Customer Sales and Service Expert
Adsens Technology
04.2019 - 07.2025
Sales Associate
Forever 21
11.2015 - 04.2019
Associate of Science - Surgical Technician
North-West College
High School Diploma -
Nogales High School