Dixie Green
St Francisville,United States
Overview
32
32
years of professional experience
Work History
Billing/Collections Specialist II
Arbor Family Health
05.2017 - Current
- I am in charge of overseeing medical claims that have denied or rejected and try to resolve the issues associated with either the billing errors or the Insurance issue
- I also do appeals on the claims that I think I can fight for to receive our companies money and not bill the patient unnecessary charges that they do not owe
- Assisted in the development of departmental policies and procedures aimed at improving overall collections efficiency and effectiveness.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving disputes related to billing issues.
- Regularly monitored accounts receivable aging reports, identifying trends that informed future collections strategies.
- Responded to customer inquiries and provided detailed account information.
- Researched billing errors and discrepancies to initiate corrective action.
Surgical Technologist
Our Lady of the Lake
01.2009 - 05.2013
- Assisted surgeon in Orthopedic Surgery in hospital setting.
Customer Service Representative
Winn Dixie Marketplace
05.1993 - 05.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed nightly deposits at the end of the night to be ready for drop off.
- Assisted in counting safe at the beginning of the day and end of the day.
- Reconciling cash tills.
Education
Medvance Institute-Baton Rouge - Surgical Technology/Technologist
Medvance Institute-Baton Rouge
Baton Rouge01.2009
Skills
- Patient Care
- English
- Windows
- Medicine
- Microsoft Outlook
- Healthcare
- Medical Terminology
- Excel
Timeline
Billing/Collections Specialist II
Arbor Family Health
05.2017 - Current
Surgical Technologist
Our Lady of the Lake
01.2009 - 05.2013
Customer Service Representative
Winn Dixie Marketplace
05.1993 - 05.2003
Medvance Institute-Baton Rouge - Surgical Technology/Technologist
Medvance Institute-Baton Rouge
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