Dixie Ray
Ansonia,OH
Summary
Proven Pharmacy Technician at Walgreens Boots Alliance, adept in medication dispensing and workflow optimization, enhanced pharmacy operations and customer satisfaction. Leveraged problem-solving and team collaboration skills to streamline processes and improve service quality, demonstrating a commitment to confidentiality and patient care without compromising efficiency.
Overview
11
11
years of professional experience
Work History
Registered Pharmacy Technician
Walgreens Boots Alliance
12.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Photo Department Team Lead
Walgreens Boots Alliance
03.2014 - 12.2017
- Strengthened relationships with existing clients through excellent communication skills and attentive service during every interaction.
- Increased revenue through upselling additional photo services and products based on client needs.
- Maintained a clean, organized work environment to promote efficiency and professionalism within the department.
- Streamlined workflow for team members by implementing effective organizational systems.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the photo department.
Cashier
Walgreens Boots Alliance
12.2013 - 02.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
GED - General Studies
Edison Community College
Greenville, OH07.2017
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Medication Dispensing
- Patient confidentiality
- Insurance Verification
- HIPAA
- Processing payments
Timeline
Registered Pharmacy Technician
Walgreens Boots Alliance
12.2017 - Current
Photo Department Team Lead
Walgreens Boots Alliance
03.2014 - 12.2017
Cashier
Walgreens Boots Alliance
12.2013 - 02.2014
GED - General Studies
Edison Community College
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