Dixie Sintas
Colorado Springs,CO
Summary
Versatile support professional bringing administrative coordination, technical customer support, and digital content experience. Background includes scheduling, billing, multi-line phone support, issue resolution, and social media promotion, supported by strong writing, organization, and Microsoft Office skills that help keep operations accurate and clients informed.
Overview
13
13
years of professional experience
Work History
Administrative Assistant Intern
Willy Sanchez Plumbing
Colorado Springs, CO
07.2020 - 07.2026
- Coordinated client appointments to optimize scheduling.
- Resolved billing inquiries for customers, enhancing their experience.
- Delivered friendly customer service to encourage repeat business and word-of-mouth referrals.
- Used Microsoft programs and payment applications to prepare invoices.
- Processed payments and issued receipts.
- Facilitated job site operations by running errands and completing essential tasks.
- Acquired and delivered necessary equipment like water heaters to ensure project progress.
- Created social media content to promote services.
Technical Support Representative
T-Mobile
Colorado Springs, CO
11.2021 - 05.2023
- Delivered 97% customer satisfaction ratings through fast, responsive service.
- Supported 30+ T-Mobile customers each day with device, product, billing, and service questions.
- Resolved phone issues through effective troubleshooting, improving customer satisfaction.
- Handled incoming and outgoing calls using a multi-line phone system to ensure effective communication.
- Explained complex technology in clear, customer-friendly language.
- Facilitated device setup, activation, and feature use for customers, enhancing their overall experience.
- Fixed wireless device issues using T-Mobile support tools and knowledge base.
- Contributed to achieving monthly sales goals, increasing performance by 10%.
- Calmed upset callers through active listening and clear problem solving.
Communications Associate
Caption Call
Colorado Springs, CO
08.2016 - 07.2020
- Provided unbiased, verbatim captioning for phone calls and voicemails on caption call phone service, enhancing accessibility for the hard-of-hearing community.
- Integrated speech-to-text software with manual transcription, ensuring precise captioning for diverse audio content.
- Used speech-to-text software and manual transcription to support accurate captioning.
- Employed Dragon speech-to-text software consistently to enhance transcription accuracy.
- Utilized Microsoft Office tools to optimize transcription and documentation workflows.
- Used Microsoft Office for transcription and documentation tasks.
Volunteer Board Member
LULAC National Educational Services
Colorado Springs, CO
07.2017 - 08.2019
- Assisted with planning fundraising golf tournaments and silent auction events in board member role.
- Managed event media tasks, including photography, silent auction item posts, advertisements, and event technology support.
- Reached out to potential sponsors and donors to request silent auction items and contributions.
- Supported social media posting and content updates to improve community engagement.
- Used social media to recognize donors and sponsors and maintain positive relationships.
- Represented organization and programs at events and outreach activities.
Videographer
UCCS Visual and Performing Arts
Colorado Springs, CO
09.2017 - 12.2017
- Produced 4K event and concert recordings with studio equipment for polished final delivery.
- Coordinated 4K documentation of live events and concerts, delivering polished recordings for audience engagement.
- Captured video for senior recitals, ensuring high-quality documentation for future reference.
- Edited audio and video in Adobe Premiere Pro, enhancing media quality for successful release.
- Maintained quality across 4K performance footage, audio edits, and online posting workflows.
- Published edited content across YouTube and social media while supporting outreach and audience interaction.
- Handled social media outreach and engagement tied to released video content.
- Created finalized recital recordings for distribution and archival use.
Producer/Writer
A UCCS TV Series
Colorado Springs, CO
01.2016 - 12.2017
- Collaborated with team to develop compelling story ideas and plot lines that enhanced narrative engagement.
- Directed crew and actors during production.
- Facilitated post-production editing for several scenes and intro, ensuring continuity and narrative flow.
- Drafted several scenes for three-episode program.
- Managed call sheets, crew assignments, and location logistics.
- Planned on-set filming schedule.
- Managed equipment, props, and costumes.
- Mediated conflicts among crew members on set, fostering a harmonious working environment that improved team morale.
Team Trainer
Target Corporation
Colorado Springs, CO
02.2013 - 06.2016
- Trained new team members across café, bakery, deli, and Starbucks departments.
- Guided new team members through projects, providing constructive feedback to enhance their skills.
- Assisted café, bakery, deli, and Starbucks operations during daily shifts to ensure smooth service.
- Provided warm customer service support and set positive example for team.
- Recommended process improvements that streamlined team workflow and enhanced service delivery.
- Managed inventory and ordering for all food side departments.
- Modeled safety practices and compliance during daily floor operations.
Education
Bachelor of Arts - Communications: Digital Film And Media Arts
University of Colorado Colorado Springs
Colorado Springs, CO12-2017
Skills
- Technical support expertise
- Microsoft Office proficiency
- Customer service excellence
- Billing and phone support
- Social media management
- Project management skills
- Videography and photography
- Writing and editing proficiency
- Problem solving abilities
- Effective communication skills
- Conflict resolution strategies
Languages
English
Timeline
Technical Support Representative
T-Mobile
11.2021 - 05.2023
Administrative Assistant Intern
Willy Sanchez Plumbing
07.2020 - 07.2026
Videographer
UCCS Visual and Performing Arts
09.2017 - 12.2017
Volunteer Board Member
LULAC National Educational Services
07.2017 - 08.2019
Communications Associate
Caption Call
08.2016 - 07.2020
Producer/Writer
A UCCS TV Series
01.2016 - 12.2017
Team Trainer
Target Corporation
02.2013 - 06.2016
Bachelor of Arts - Communications: Digital Film And Media Arts
University of Colorado Colorado Springs