Diyana Brown
Riverview,Florida
Summary
Detail-oriented and results-driven sales professional with extensive experience in insurance and customer relations. Skilled in consultative sales, relationship building, and risk management. Seeking a challenging role in a dynamic insurance organization to leverage my technical knowledge and commitment to exceptional service to drive growth and enhance customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Telemarketer
Rossmiller State Farm Insurance Company
Riverview, Florida
2023.09 - 2024.05
- Utilized a consultative approach to identify customer needs and effectively generate leads, making 200-300 calls daily
- Collaborated with sales agents to facilitate seamless transitions for prospects, enhancing customer experiences and increasing conversion rates (15-30 leads per day)
- Engaged in comprehensive account reviews and built rapport with prospects to offer tailored insurance solutions
Cashier
Dollar Tree
Riverview, Florida
2023.04 - 2023.08
- Delivered exceptional customer service while processing transactions and managing merchandise returns, leading to increased customer loyalty
- Assisted in optimizing inventory management processes, contributing to improved operational efficiency and compliance
Education
High School Diploma -
Lennard High School
Ruskin, Florida05.2023
Skills
- Relationship Building
- Risk Management
- Compliance Standards
- Documentation Management
- Agency Management Systems
- Customer Relationship Management (CRM)
- Policy Management
- Negotiation Skills
- Partnership with Underwriters
Certification
440 License
References
Upon Request
Timeline
Telemarketer
Rossmiller State Farm Insurance Company
2023.09 - 2024.05
Cashier
Dollar Tree
2023.04 - 2023.08
High School Diploma -
Lennard High School