Christal Kihn
Monroe
Summary
Dynamic leader with proven success in operations management and customer engagement, notably at Dave and Busters. Excelled in staff training and development, enhancing team productivity and customer satisfaction. Skilled in sales promotion and relationship building, achieving significant brand promotion. Demonstrates exceptional verbal and written communication, driving operational goals and fostering strong workplace culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Telemarketer
Harley Exteriors
08.2024 - 12.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
- Informed current and prospective customers of promotions and new or upgraded products.
- Asked pertinent questions to understand customer requirements.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
Associate Manager
Dave and Busters
10.2023 - 08.2024
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported employees to create strong workplace culture.
- Enhanced team productivity by implementing efficient project management strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Deli Manager
Safeway
09.2019 - 09.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
Associate Manager
Red Robin
09.2022 - 08.2023
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported employees to create strong workplace culture.
- Enhanced team productivity by implementing efficient project management strategies.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Martinez Adult School
Martinez, CA05-2011
Skills
- Customer service
- Staff management
- Team direction
- Email and telephone etiquette
- Operations management
- Ordering supplies
- Customer engagement
- Customer rapport
- Food safety compliance
- Inbound and outbound calls
- Staff training and development
- Product rotation
- Merchandising strategies
- Verbal and written communication
- Goal oriented
- Product sales
- Scheduling coordination
- Sales promotion
- Sales coaching
- Outbound calling
- Relationship building
- Brand promotion
Certification
MAST
Timeline
Telemarketer
Harley Exteriors
08.2024 - 12.2024
Associate Manager
Dave and Busters
10.2023 - 08.2024
Associate Manager
Red Robin
09.2022 - 08.2023
Deli Manager
Safeway
09.2019 - 09.2023
GED -
Martinez Adult School
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