Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diyavian Worrell

Martinsville,VA

Summary

Seasoned Apparel Team Lead known for high productivity levels and efficient task completion. Specialized skills include visual merchandising, and team coordination. Excel in communication, leadership, and problem-solving to enhance team performance and meet company goals while maintaining a positive work environment.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education

Work History

Apparel Team Lead

Walmart
Rocky Mount
03.2023 - Current
  • Trained and mentored new associates on product knowledge and customer service.
  • Assisted in visual merchandising to enhance store presentation and appeal.
  • Facilitated communication between management and team members for effective collaboration.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Developed a daily plan for the apparel department to ensure objectives were met efficiently.
  • Participated in recruiting activities such as interviewing prospective candidates.
  • Assigned tasks to staff members based on their strengths and abilities.

Front End Team Lead

Walmart
Rocky Mount, Virginia
10.2022 - 03.2023
  • Supervised cashier team to ensure efficient customer service during peak hours.
  • Trained new cashiers on register operations and customer interaction best practices.
  • Managed cash handling procedures to maintain accuracy and security of funds.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
  • Monitored team performance and provided constructive feedback for improvement efforts.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Developed strong working relationships with team members to foster collaboration.

Cashier

Walmart
Rocky Mount, Virginia
10.2021 - 10.2022
  • I worked as both a Cashier and Front End Services Team Associate within this year.
  • Operated cash register and processed customer transactions efficiently.
  • Assisted customers with product inquiries and provided excellent service.
  • Maintained cleanliness and organization of checkout area throughout shifts.
  • Followed company policies for cash handling and security procedures diligently.
  • Completed transactions on the service desk including bill pay, check and money order cashing, money order purchases, and customer returns.

Customer Service Representative

Results Companies
Collinsville, Virginia
01.2020 - 05.2020
  • Helped customers troubleshoot their technology via telephone.
  • Resolved customer complaints with empathy and effective communication skills.
  • Assisted customers in product selection and order processing.
  • Documented customer interactions accurately in the database
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Martinsville High School
Martinsville, VA

Some College (No Degree) - Exercise Science

Radford University
Radford, VA

Skills

  • Visual merchandising
  • Employee training
  • Staff supervision
  • Customer service
  • Retail operations
  • Conflict resolution
  • Relationship building
  • Time management

Accomplishments

  • Throughout my career with Walmart I've also had the honor of being the aisle location hero during Black Friday, the belonging champion for my store 2337, and being chosen to attend associates week 2025.

Timeline

Apparel Team Lead

Walmart
03.2023 - Current

Front End Team Lead

Walmart
10.2022 - 03.2023

Cashier

Walmart
10.2021 - 10.2022

Customer Service Representative

Results Companies
01.2020 - 05.2020

Martinsville High School

Some College (No Degree) - Exercise Science

Radford University

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