DJ Malloy
Philadelphia,PA
Summary
Dynamic sales professional with exceptional customer service skills honed at Talbots. Proven ability to build lasting client relationships and enhance customer satisfaction through effective problem-solving and merchandise expertise. Skilled in cash handling and inventory control, consistently delivering a welcoming shopping experience that drives repeat business.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Talbots
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Bridal Consultant
David's Bridal
10.2021 - Current
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.
- Educated brides on proper gown care, fitting procedures, and alterations timelines to set realistic expectations and avoid last-minute stressors.
- Assisted with event planning initiatives such as bridal expos and fashion shows, showcasing the boutique''s unique offerings while attracting potential new clientele.
- Delivered exceptional customer service during all stages of the bridal gown selection process, from initial consultation through final fittings and pick-up dates.
- Increased bridal client satisfaction by providing personalized consultations and recommendations on wedding attire.
Sales Associate
FlynnO'Hara Uniforms
06.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Fashion Merchandizing And Management
Thomas Jefferson University
Philadelphia, PA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Client service
- Inventory control
- Merchandise display
Timeline
Sales Associate
Talbots
10.2023 - Current
Bridal Consultant
David's Bridal
10.2021 - Current
Sales Associate
FlynnO'Hara Uniforms
06.2019 - 08.2021
Bachelor of Science - Fashion Merchandizing And Management
Thomas Jefferson University
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