DJELENDA CHERY

• Deliver professional and welcoming service to guests in a fast-paced hospitality environment.
• Manage check-ins, room assignments, guest requests, and service-related concerns with accuracy and professionalism.
• Resolve guest issues using effective communication, empathy, and problem-solving skills.
• Coordinate with housekeeping and management to maintain smooth daily operations.

• Assisted passengers with check-in, boarding passes, seat assignments, baggage processing, and travel documentation.
• Provided professional passenger assistance while managing high-volume airport operations and time-sensitive requests.
• Supported gate operations, boarding procedures, schedule changes, and irregular operations.
• Assisted passengers requiring special assistance while maintaining safety, service, and accessibility standards.
• Communicated effectively with passengers and airport teams to resolve concerns and support smooth operations.

• Managed boarding procedures, seat assignments, passenger inquiries, and gate-related responsibilities.
• Assisted passengers with travel questions and provided friendly, professional service during peak travel periods.
• Collaborated with ramp, gate, and operations teams to maintain efficient passenger flow and on-time operations.
• Assisted passengers requiring ADA accommodations and other special assistance.
• Responded to passenger concerns and helped provide solutions in a fast-paced airport environment.

maintained a positive customer experience.

• Handled cash, returns, and customer concerns with professionalism.

• Supported store operations and merchandising as needed.

• Delivered high‑quality service in a busy dining environment.
• • Managed orders, payments, and guest satisfaction.
• • Maintained cleanliness and compliance with food safety standards.