Djeneba Toure
Dallas,TX
Summary
Dynamic professional with extensive experience in interpretation and customer service at Proprio Language Services. Proven ability in employee training and conflict resolution, enhancing team performance and client satisfaction. Skilled in language proficiency and active listening, consistently delivering exceptional results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Interpreter
Proprio Language Services
Dallas, TX
11.2024 - Current
- Provided interpretation services in French and Bambara, enhancing customer interactions and support.
- Delivered exceptional customer service by facilitating clear and accurate communication between parties.
Cashier Manager
Zeezenia International Market
Gainesville , FL
10.2019 - 12.2021
- Trained employees to enhance operational efficiency and ensure adherence to company policies.
- Managed customer complaints effectively, fostering positive client relationships.
- Provided detailed product descriptions and care guidance, fostering informed purchasing decisions.
Internship
Ifdc
Bamako, Mali
06.2021 - 07.2021
- Managed administrative tasks to support daily office operations efficiently.
- Processed mission payments efficiently, ensuring timely transactions.
- Facilitated the signing process of essential documents by ensuring director's approval.
Internship Student
African Network Television
Gainesville, FL
11.2019 - 03.2020
- Supported television production teams, developing skills in media coordination and execution.
- Edited and proofread documents for various purposes, ensuring clarity and accuracy.
- Trained personnel in specific tasks and procedures.
Sandwich Artist
Subway
Gainesville, FL
10.2016 - 04.2017
- Prepared sandwiches in accordance with customer specifications and dietary guidelines.
- Ensured compliance with food safety standards to maintain a clean and safe environment.
- Greeted customers professionally and warmly, enhancing their dining experience.
Education
Bachelor of Science - Human Resources Management
Santa Fe College
Gainesville, FL05-2025
Associate of Arts - Political Science
Santa Fe College
Gainesville, FL08-2019
High School Diploma -
Horizon International
Burkina Faso06-2015
Skills
- Employee training
- Payroll administration
- Regulatory compliance
- Customer service
- Team building
- Conflict resolution
- Memory retention
- Language proficiency
- Interpretation
- Active listening
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Time management abilities
Languages
English
Full Professional
French
Native/ Bilingual
Bambara
Native/ Bilingual
Accomplishments
- Santa Fe College 2019 Hall of Fame
References
References available upon request.
Timeline
Interpreter
Proprio Language Services
11.2024 - Current
Internship
Ifdc
06.2021 - 07.2021
Internship Student
African Network Television
11.2019 - 03.2020
Cashier Manager
Zeezenia International Market
10.2019 - 12.2021
Sandwich Artist
Subway
10.2016 - 04.2017
Bachelor of Science - Human Resources Management
Santa Fe College
Associate of Arts - Political Science
Santa Fe College
High School Diploma -
Horizon International