Djennyka Mercedat
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level medical assistant position. Ready to help team achieve company goals.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Support Specialist
Dicks Sporing Goods
08.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Prepared and presented sales reports and customer profiles to upper management.
- Built relationships with customers and community to promote long term business growth.
Front End Cashier
Publix
12.2020 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2022
Skills
- Business Development
- Complaint Resolution
- Customer Relationship Management
- Customer Needs Assessment
- Organizational skills
- Strong communication
- Time management
- Attention to detail
- Problem-solving
- Team collaboration
- Decision-making
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CIW Certified - [2021]
CIW Certified
Certified user in Excel, power point and Microsoft word.
Languages
creole
Native or Bilingual
French
Professional Working
Timeline
Sales Support Specialist
Dicks Sporing Goods
08.2022 - Current
Front End Cashier
Publix
12.2020 - 08.2022
High School Diploma -
Treasure Coast High School