Djeny Etienne
McDonough,USA
Summary
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PATIENT CARE ADVOCATE
Wellbe Senior Medical
Sandy spring
01.2023 - Current
- Coordinated with other healthcare providers to ensure patient safety, continuity of care, and optimal outcomes.
- Maintained database tracking system for all cases reviewed throughout the year.
- Performed HEDIS data collection and abstraction from medical records for multiple health plans.
- Created reports on HEDIS scores, findings, and recommendations for corrective action plans.
- Assisted with the development, implementation, and maintenance of audit processes related to HEDIS measures.
- Attended meetings and webinars related to Health Plan Quality Improvement initiatives.
Patients Care Assistance
St Catherine of Sienna Hospital
Smithtown
01.2023 - 06.2023
- Delivered comprehensive Healthcare in alignment with established medical protocols, supporting licensed nursing staff in daily clinical operations
- Facilitated seamless communication among healthcare professionals, contributing to the coordinated delivery of Healthcare and enhancement of care quality
- Monitored and documented patient status, promptly communicating observations to medical personnel, while also offering emotional support to patients and their families.
Lab Processor
ProPhase Labs Diagnostics
10.2021 - 10.2022
- Performed quality control checks on incoming specimens.
- Followed established protocols for safe disposal of hazardous materials.
- Analyzed specimens using various techniques such as microscopy, chromatography, spectroscopy, ELISA assays, PCR assays.
- Ensured compliance with safety regulations while handling hazardous materials.
- Processed samples and logged results in laboratory database.
- Created accurate records of test results and data entry into electronic databases.
MEDICAL ASSISTANT
Hempstead Medical
Hempstead
10.2020 - 10.2022
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Medical Receptionist
CityMD
Rosslyn
06.2019 - 08.2021
- Managed patient intake by collecting and verifying personal and insurance information, ensuring accuracy and compliance with healthcare requirements
- Facilitated appointment logistics through efficient scheduling, confirmation, and coordination of pre-authorization for services
- Maintained accurate and secure patient records, contributing to the database's integrity, and handled financial transactions with promptness and precision.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
Medical Records Clerk
Amber court
Westbury
10.2017 - 06.2019
- Processed incoming medical records requests.
- Maintained a secure filing system for confidential documents.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Scanned paper records into digital format.
- Reviewed patient charts for accuracy and completeness.
- Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
- Identified discrepancies between physical documentation and electronic health records.
- Retrieved patient medical records in response to requests from authorized personnel.
Education
Bachelor of Science - Nursing
Brenau University
06.2026
BLS certification -
American Heart Association
08.2023
Medical assistant -
Access Careers Healthcare Training
01.2021
Skills
- Service Plan
- Continuity Of Care
- Home Visits
- Corporate Compliance
- Engage Members
- Identify Needs
- Productivity
- Awareness
- Application Process
- Account Information
- Maintain Confidentiality
- Policies and Procedures
- HIPAA Compliance
- Patient Education
Certification
BLS certification, American Heart Association, 08/2023
Timeline
PATIENT CARE ADVOCATE
Wellbe Senior Medical
01.2023 - Current
Patients Care Assistance
St Catherine of Sienna Hospital
01.2023 - 06.2023
Lab Processor
ProPhase Labs Diagnostics
10.2021 - 10.2022
MEDICAL ASSISTANT
Hempstead Medical
10.2020 - 10.2022
Medical Receptionist
CityMD
06.2019 - 08.2021
Medical Records Clerk
Amber court
10.2017 - 06.2019
Bachelor of Science - Nursing
Brenau University
BLS certification -
American Heart Association
Medical assistant -
Access Careers Healthcare Training