Djhenane Seide
Miami,USA
Summary
Dynamic and multilingual customer service professional with over a decade of experience in administrative support, client engagement, and hospitality services. Committed to delivering exceptional guest experiences with strong attention to detail, effective communication, and a solutions-oriented approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Holy Family Catholic School
08.2014 - 06.2025
- Managed front desk operations, daily communications, and staff scheduling.
- Maintained accurate student and staff records; processed tuition and fee payments.
- Coordinated logistics for events, meetings, and school-wide activities.
- Served as primary liaison between parents, faculty, and administration.
Account Executive
Boom Financial Services
04.2013 - 04.2014
- Managed a portfolio of client accounts, fostering long-term relationships.
- Processed advertising contracts, billing statements, and client requests.
- Ensured high levels of customer satisfaction through prompt issue resolution.
Administrative Office Assistant
Oxfam GB
08.2008 - 06.2010
- Organized internal meetings and prepared professional reports and correspondence.
- Greeted visitors and assisted departments with documentation and data entry.
Sales Agent, Business Services
Digicel
05.2006 - 08.2008
- Delivered customized business services to corporate clients.
- Maintained client records and followed up on service inquiries.
Assistant Manager
Relais Hotel
01.2005 - 01.2006
- Oversaw front desk operations, guest check-ins/outs, and staff scheduling.
- Resolved guest concerns promptly to ensure a quality hospitality experience.
Education
Associate Degree - Business Administration
University of the People
Bachelor’s degree - Business Administration
IHECE – Institut des Hautes Études Commerciales et Économiques
High School Diploma - undefined
Collège Bird
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Websites
Accomplishments
"Over the past two decades, I’ve built a professional foundation that’s not only resilient but deeply adaptable. My greatest accomplishment has been developing an intuitive ability to manage complex office dynamics—whether calming an upset client, anticipating logistical needs before they arise, or streamlining administrative systems without being asked. I’ve become the person colleagues count on to quietly keep operations moving forward, even in high-pressure or understaffed environments. This consistency and foresight have allowed me to build trust across departments and earn a reputation as the go-to person who gets things done with both professionalism and empathy."
Certification
- EFETEC Certificate in Microsoft Office Suite (Word, Excel, PowerPoint)
- Med-Life Institute – 2012 Certified Nursing Assistant – Health Care Administration
- Enforcement Security School – 2012 Certified Security Officer
- Miami Dade College – 2012–2013 Post-Certificate Courses: English, Income Tax Preparation, Notary Public
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Elementary
Haitian Creole
Native or Bilingual
Timeline
Office Manager
Holy Family Catholic School
08.2014 - 06.2025
Account Executive
Boom Financial Services
04.2013 - 04.2014
Administrative Office Assistant
Oxfam GB
08.2008 - 06.2010
Sales Agent, Business Services
Digicel
05.2006 - 08.2008
Assistant Manager
Relais Hotel
01.2005 - 01.2006
Bachelor’s degree - Business Administration
IHECE – Institut des Hautes Études Commerciales et Économiques
High School Diploma - undefined
Collège Bird
Associate Degree - Business Administration
University of the People
Additional Information
- Available to start immediately
- Willing to relocate
- References available upon request