MS Office
Djordje Lukic
Business Manager
Belgrade
Summary
Experienced manager with ten years of experience overseeing operational functions in hospitality, gambling, and facility management industries. Proficient in managing daily operations, upholding service standards, and fostering relationships with high-profile customers.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Operations manager
GLOBE WILLIAMS doo
04.2023 - 04.2024
- Organization and giving instructions to subcontractors, staff and other subordinate employees
- Control of service performance, quality control and continuous improvement of the work process
- Budgeting and making proposals for additional services
- Creation of work plans for regular and extraordinary services, implementation of plans and control of implementation
Portfolio Manager
Atalian Global Services - RS doo
12.2021 - 03.2023
- Oversaw operational work on client facilities.
- Implemented service agreements and evaluated service quality.
- Developed continuous improvement strategies to enhance business efficiency.
Operations Manager
Marera Property Management doo
06.2021 - 12.2021
- Managed service execution and quality control.
- Developed workforce plans and budgets.
- Led recruitment, training, and subcontractor selection processes.
Site Cleaning Manager / Acting Head of Infrastructural Services
Atrium Property Services doo
02.2019 - 05.2021
- Managed cleaning department, quality control, and customer care.
- Led contract implementation and operational budgeting.
- Procured materials, conducted training, and improved work processes.
Business Development Manager
La Fantana d.o.o
10.2018 - 12.2018
- Established and nurtured client relationships.
- Developed competitive pricing strategies and business growth plans.
- Conducted market analysis and positioned the company strategically.
Education
Economics / Management - Management and Business
Higher Educational Institution for Applied Sciences of Entrepreneurship
01.2011 - 01.2014
Skills
Operational efficiency management
Personal Information
Date of Birth: 10/01/77
Software
Timeline
Operations manager
GLOBE WILLIAMS doo
04.2023 - 04.2024
Portfolio Manager
Atalian Global Services - RS doo
12.2021 - 03.2023
Operations Manager
Marera Property Management doo
06.2021 - 12.2021
Site Cleaning Manager / Acting Head of Infrastructural Services
Atrium Property Services doo
02.2019 - 05.2021
Business Development Manager
La Fantana d.o.o
10.2018 - 12.2018
Economics / Management - Management and Business
Higher Educational Institution for Applied Sciences of Entrepreneurship
01.2011 - 01.2014
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