Djouliana Louis
Boynton Beach ,FL
Summary
Dynamic professional with a proven track record at DBC, excelling in customer relationship management and team leadership. Enhanced customer satisfaction through effective problem-solving and strategic planning. Recognized for improving team productivity and fostering a collaborative environment, leveraging advanced data analysis skills to drive informed decision-making.
Overview
7
7
years of professional experience
Work History
Assistant Manager
DBC
03.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server
Garnet Brothers
02.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Supervisor
Dbc
01.2022 - 03.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Office Administrative Assistant
Garnets
01.2020 - 02.2021
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
Data Analyst
Dbc
01.2020 - 11.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Front Desk Receptionist
Publix
04.2018 - 04.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Associate of Arts - Hospitality Management
Palm Beach State College
Lake Worth, FL05-2026
Associate of Science - Biological Sciences
Palm Beach State College
Lake Worth, FL05-2025
High School Diploma -
SouthTech Academy
Boynton Beach, FL06-2021
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
- Team leadership
- Goal setting
- Time management
- Strategic planning
Languages
English
Native or Bilingual
Haitian-Creole
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
DBC
03.2022 - Current
Supervisor
Dbc
01.2022 - 03.2022
Server
Garnet Brothers
02.2021 - Current
Office Administrative Assistant
Garnets
01.2020 - 02.2021
Data Analyst
Dbc
01.2020 - 11.2020
Front Desk Receptionist
Publix
04.2018 - 04.2020
Associate of Arts - Hospitality Management
Palm Beach State College
Associate of Science - Biological Sciences
Palm Beach State College
High School Diploma -
SouthTech Academy
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