Djuana Garrett
Customer Service Agent
San Antonio,TX
Summary
Driven Agent with 7 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
21
21
years of professional experience
Work History
Licensed Insurance Agent
Peachstate Insurance
Tucker , Georgia
10.2014 - 06.2022
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted [Company] products and services using upselling and other sales strategies.
Special Accounts Representative
Office Depot
Norcross, Georgia
12.2000 - 07.2014
- Worked independently with minimal supervision.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
BUSINESS CERTIFICATION - BUSINESS
HEALD BUSINESS COLLEGE
Sacramento08.1988
Associate of Arts - DRAMATIC ARTS/BUSINESS
City College of San Francisco
San Francisco, CA06.1985
Skills
Sales
Heavy phones (inbound and outbound)
Data Entry
Underwriting
- Upselling Products and Services
- Professional Relationships
- Quote Information
- Managerial Position
Timeline
Licensed Insurance Agent
Peachstate Insurance
10.2014 - 06.2022
Special Accounts Representative
Office Depot
12.2000 - 07.2014
BUSINESS CERTIFICATION - BUSINESS
HEALD BUSINESS COLLEGE
Associate of Arts - DRAMATIC ARTS/BUSINESS
City College of San Francisco
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