Djugurta KAÏM
Argenteuil
Summary
I am an entrepreneur, independent and have a huge sense of organization in my work.
I have the ability to adapt, and have a good team spirit.
I am reliable, have good interpersonal skills.
Overview
15
15
years of professional experience
Work History
Sales Representative
SB GROUP
04.2017 - Current
- Prospecting and canvassing for new hotel and social partners in Ile de France, social and tourism commercial negotiation, by Promhotel activity target.
- Regular inspection visits to partners to verify that everyone is complying with safety standards.
Sales Representative
PROMHOTEL TRAVEL SERVICES
11.2008 - 10.2016
- Processing of calls for tenders, prospecting of hotels throughout France, production of mailings, production and development of rates for tourist packages, reservations, edition of vouchers, monitoring of reservations.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Established strong customer relationships, building recommendations and loyalty.
- Reservation of hotel rooms following requests for emergency accommodation from various social organizations (General Council, the French Red Cross, Samu social 75 as well as various associations).
- Managed family files, handling of disputes (role of intermediary between organizations and hotels), Edition of invoices.
- Production of statistics (number of families / nights… per month, family composition, reasons for admission to hotels…).
Education
BTS Ventes Productions Touristiques En Alternance - Tourist Production Sales
French School of Hostess And Tourism
08.2010
BAC Science Technologies de Gestion spé marketing -
Lycée ANDRE MAUROIS
ELBEUF, 7606.2008
Skills
- Proposal Development
- Network Development
- Business Development
- Customer Retention
- Lead Generation
- Lead Prospecting
Skills
- Written and verbal communication. - Word, Excel, Internet, Access, PowerPoint, Publisher
- Intercultural communication
- Excellent customer service
- Initiative & Leadership
- Commercial awareness
- Time management
- Problem-solving and critical thinking
- Organization and attention to detail
- Negotiation
- Emotional intelligence
- Prospecting and closing
- Flexibility
- Goal-driven
- Integrity
Personal Information
- Age: 32
- Driving License: Permis B
- Marital Status: Single
Hobbies and Interests
- Music
- Cinema
- Basketball (played 6 years)
- Fitness room
- Passion for traveling (Spain, Turkey, Dubai, United States, Thailand)
Timeline
Sales Representative
SB GROUP
04.2017 - Current
Sales Representative
PROMHOTEL TRAVEL SERVICES
11.2008 - 10.2016
BTS Ventes Productions Touristiques En Alternance - Tourist Production Sales
French School of Hostess And Tourism
BAC Science Technologies de Gestion spé marketing -
Lycée ANDRE MAUROIS
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