Dlonda Hatchett
Chicago,Illinois
Summary
Dedicated Certified Medical Assistant with extensive experience at Rush University Medical Center, excelling in patient care and documentation. Proficient in phlebotomy techniques and vital sign monitoring, I enhance clinic efficiency and patient outcomes through strong problem-solving skills and meticulous attention to detail. Committed to delivering compassionate care and optimizing patient experiences.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Rush University Medical Center, RUMC
03.2025 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Phlebotomy Technician
Advocate Aurora Health Care
09.2021 - 05.2024
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
Certified Medical Assistant
Community Health Network
04.2015 - 09.2021
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Education
Diploma - Certified Medical Assistant
Everest College
Merrillville, IN09-2009
Skills
- Patient documentation
- Phlebotomy techniques
- Problem-solving
- Basic life support
- Patient care
- Attention to detail
- Multitasking and organization
- Vital sign monitoring
- Medication administration
- Medical terminology
Timeline
Certified Medical Assistant
Rush University Medical Center, RUMC
03.2025 - Current
Certified Phlebotomy Technician
Advocate Aurora Health Care
09.2021 - 05.2024
Certified Medical Assistant
Community Health Network
04.2015 - 09.2021
Diploma - Certified Medical Assistant
Everest College
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