Devon Mann
Allentown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled writer and note-taker. Proficient in organizational skills and time management.
Overview
12
12
years of professional experience
Work History
Bartender
Hops at the Paddock
Allentown, PA
08.2021 - Current
- Talked easily with patrons to build rapport and earn repeat business.
- Advertised, marketed and recommended drink options to guests.
- Met customer, business operations and server needs with minimal errors or delays.
- Trained new bartenders on drink preparation and upselling techniques.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Fine Dining Server
Penn State University
State College, PA
10.2019 - 03.2020
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Picked up food in kitchen and delivered to guests according to established protocols.
- Provided guests with information about menu items, made suggestions and took orders.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Server
Jack's Slice
Allentown, PA
05.2019 - 08.2019
- Took food and drink orders on the golf course, as well as catered to patrons inside the restaurant.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Waitress
Fogelsville Hotel
Allentown, PA
12.2015 - 08.2019
- Communicated with patrons to offer friendly service and determine needs.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Assessed patrons' needs to always provide proactive service.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Lifeguard
City Of Allentown
Allentown, PA
05.2017 - 08.2017
- Kept watch over swimmers to respond quickly to distress situations.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival.
- Conveyed rules and expectations to patrons consistent with facility policies and procedures.
Retail Sales Associate
Pacific Sunwear
Allentown, PA
09.2015 - 12.2015
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Initiated friendly conversation with each customer to determine level of assistance required.
Data Entry Clerk
City Of Allentown
Allentown, PA
06.2015 - 09.2015
- Translated written documentation and notes into emails and other types of correspondence.
- Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
- Identified and corrected data entry errors to prevent duplication across systems.
Line Worker
Dorney Park & Wildwater Kingdom Amusement Park
Allentown, PA
05.2014 - 06.2015
- Received food orders from individuals and explained offerings.
- Cleaned utensils, dishes and glasses for customer use.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Education
Bachelor of Science - Criminology
Pennsylvania State University
University Park, PA08.2021
High School Diploma -
Parkland High School
Allentown, PA06.2017
Skills
- Organizational skills
- Patience and tolerance
- Collaboration
- Positive attitude
- Strong work ethic
- Flexibility
- Customer service
- Relationship building
Timeline
Bartender
Hops at the Paddock
08.2021 - Current
Fine Dining Server
Penn State University
10.2019 - 03.2020
Server
Jack's Slice
05.2019 - 08.2019
Lifeguard
City Of Allentown
05.2017 - 08.2017
Waitress
Fogelsville Hotel
12.2015 - 08.2019
Retail Sales Associate
Pacific Sunwear
09.2015 - 12.2015
Data Entry Clerk
City Of Allentown
06.2015 - 09.2015
Line Worker
Dorney Park & Wildwater Kingdom Amusement Park
05.2014 - 06.2015
Bachelor of Science - Criminology
Pennsylvania State University
High School Diploma -
Parkland High School