D’mela Welcome
Las Vegas,NV
Summary
Strong leader and problem-solver uses independent decision-making skills and sound judgment to positively impact company success. Understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Estates Agent (Remote)
Capital One
Las Vegas, NV
04.2024 - 01.2026
- Assist customers with closing banking / checking accounts fir deceaded customers.
- Navigating through multiple systems to ensure accuracy.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Guest Service Agent (Remote)
Burke Williams Day Spa
Las Vegas, NV
03.2022 - 06.2025
- Deliver remote guest service, boosting satisfaction and retention.
- Schedule guests efficiently, ensuring seamless integration.
- Resolve guest issues, maintaining high service standards. Stay informed on spa offerings, enhancing engagement and sales
- Mentored new staff, boosting team efficiency and service quality.
Shower Host / Dispatcher
One World Business Lounge
Los Angeles, CA
01.2018 - 02.2022
- Monitored lounge cleanliness and stocked supplies as needed throughout shifts.
- Responded to guest inquiries, providing information about lounge services.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided customers with accurate wait times and monitored waiting list.
Lead Housekeeper
Budget Suites of America
Las Vegas, NV
11.2017 - 12.2018
- Established cleaning schedule, ensuring consistent guest satisfaction.
- Inspected rooms post-cleaning, upholding company standards.
- Managed inventory, optimizing resources and reducing costs.
- Supervised daily cleaning operations for guest suites and public areas. Trained and mentored housekeeping staff on best practices and procedures.
Receptionist / Intake / Scheduler (Hybrid)
Horizon Home Health
Las Vegas, NV
11.2015 - 10.2017
- Provided exceptional customer service, fostering a welcoming environment and enhancing patient satisfaction through attentive communication.
- Conducted intake assessments, ensuring accurate patient information collection, which improved care coordination and service delivery.
- Coordinated with healthcare providers to streamline communication, resulting in more efficient patient care and follow-up procedures. Maintained comprehensive records and documentation to ensure compliance with health regulations, supporting organizational accountability
- Scheduled patient appointments, ensuring accuracy and timely updates. Maintained organized patient records in electronic health systems.
Customer Service Representative-24 Hour Fitness
Sitel
Las Vegas, NV
02.2013 - 10.2015
- Processed sales with POS, maintained merchandise knowledge, organized stockroom efficiently. Analyzed sales data, identified trends, adapted strategies, improved customer engagement.
- Monitored customer preferences, upsold items, drove measurable sales improvements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of promotions and services to provide accurate information.
Sales Associate / Stock Associate
Polo Ralph Lauren
Las Vegas, NV
07.2010 - 01.2013
- Processed transactions efficiently using POS system, enhancing checkout speed and accuracy.
- Maintained comprehensive knowledge of merchandise, ensuring informed customer assistance.
- Organized stockroom systematically, improving inventory accessibility and management.
- Upsold products effectively, boosting sales and enhancing customer satisfaction.
Education
Nursing Assistant Certification -
Milan Institute
Las Vegas, NV 08.2015 - 10.2015
High School Diploma -
Arbor View High School
Las Vegas, NV 12.2008 - 06.2010
Skills
- Customer Service
- Administrative Duties
- Live Chat / SMS
- Insurance Verification
- Order Processing
- Salesforce
- Microsoft Teams / Slack
- POS Systems
- Data Entry
- Microsoft Software Systems
- Create / Modify Schedules
- Inventory Management
- Dual Monitors
- Multi-Line Phone Systems
- Remote Software Systems
- Leadership
- Team Collaboration / Decision Making
- Nursing / Patient Care
- Housekeeping
- Technical Support
Languages
English, Native
Timeline
Estates Agent (Remote)
Capital One
04.2024 - 01.2026
Guest Service Agent (Remote)
Burke Williams Day Spa
03.2022 - 06.2025
Shower Host / Dispatcher
One World Business Lounge
01.2018 - 02.2022
Lead Housekeeper
Budget Suites of America
11.2017 - 12.2018
Receptionist / Intake / Scheduler (Hybrid)
Horizon Home Health
11.2015 - 10.2017
Nursing Assistant Certification -
Milan Institute
08.2015 - 10.2015
Customer Service Representative-24 Hour Fitness
Sitel
02.2013 - 10.2015
Sales Associate / Stock Associate
Polo Ralph Lauren
07.2010 - 01.2013
High School Diploma -
Arbor View High School
12.2008 - 06.2010