D'metria Ali
Houston,TX
Summary
Detail-oriented clerk with proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduling Agent
Aspen Dental-Remote
12.2023 - Current
- Respond to high volume inbound calls while compassionately handling questions/concerns
- Schedule new patient appointments
- Use trained sales techniques to reach company goals of appointments set and customer satisfaction
- Various duties as assigned by the Call Center Leadership team.
Realtor
Pop Realty
08.2022 - Current
- Appraise property values, advise clients on market conditions, and prices
- Responsible for promoting sales of properties through advertisements, open houses, and participation in multiple listing services
- Educate clients on mortgage rates, legal requirements, and related matters.
Contact Tracer
State of Tennessee-Remote
03.2020 - 04.2021
- Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary
- Provided communication and interpersonal skills, cultural competency/sensitivity, tactful language, and empathetic interviewing skills
- Verify the contacts identity during initial communications and prior to disclosing confidential information
- Responsible for Notifying the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education.
Tech Expert
Asurion-Remote
09.2018 - 03.2020
- Handle customer inquiries, complaints, billing questions and payment extension/service requests
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas
- Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Human Resources Coordinator
HCA
03.2017 - 09.2018
- Provide excellent customer service by answering hrAnswers
- Provided support within a HR Line of Business
- Handle requests for administrative tasks and inquiries by collecting required information or back-up documentation from employee/manager/HR, including probing for additional information
- Responsible for HR functions, including data entry, filing, sending correspondence, Inquires with Case management, Onboarding, Preboarding, Lawson, and taleo etc.
Financial Services Coordinator
Verizon
09.2013 - 03.2017
- Interact via phone with both internal and external customers on accounts sold to outside collection agencies and kept a daily log of incoming phone calls
- Handle inbound calls on existing accounts to support and retain long-term satisfaction
- Reset passwords and trouble shoot on printing issues
- Review account dispute
- Responsible for educating customers on offerings that would most benefit them.
Education
Health and Medical Administrative Services AAS -
The College of Health Care Professions
09.2023
Medical Coding and Billing Certificate Program -
The College of Health Care Professions
10.2022
Property Management Certification -
Ashford University
06.2020
Skills
- Documentation Management
- Meeting Coordination
- Client Relationship Building
- Deadline Adherence
Certification
National Association for Health Professionals, 09/2022
Timeline
Scheduling Agent
Aspen Dental-Remote
12.2023 - Current
Realtor
Pop Realty
08.2022 - Current
Contact Tracer
State of Tennessee-Remote
03.2020 - 04.2021
Tech Expert
Asurion-Remote
09.2018 - 03.2020
Human Resources Coordinator
HCA
03.2017 - 09.2018
Financial Services Coordinator
Verizon
09.2013 - 03.2017
Health and Medical Administrative Services AAS -
The College of Health Care Professions
Medical Coding and Billing Certificate Program -
The College of Health Care Professions
Property Management Certification -
Ashford University
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