Dmitri Shvets
Scott Family of Dealerships
EASTON,PA
2
Certifications
10
years of professional experience
Motivated and detail-oriented professional skilled in consultative selling and customer relationship management. Known for building lasting client relationships, driving sales growth, and developing brand awareness.
Work History
Product Sales Specialist
5 Months- Demonstrated vehicle features and product benefits to match customer needs with suitable sales solutions.
- Presented protection plans, accessories, and aftermarket products during sales consultations to improve attachment opportunities.
- Maintained accurate deal documentation and product selections within dealership CRM and sales systems.
- Increased repeat business through diligent relationship-building efforts with existing customers.
- Managed own personal schedule of clients and vendors with minimal supervision to provide a seamless experience to clients.
- Exceeded Sales goals by an average of 33% and maintained a CSI of 98%.
Customer Experience Manager
1 Year 7 Months- Managed full-cycle sales and F&I processes, ensuring seamless customer journeys that contributed to a 95% satisfaction rate.
- Managed full-cycle sales and F&I processes, delivering seamless customer journeys and achieving a 95% satisfaction rate.
- Cultivated high-value client relationships, driving increased referrals and repeat business within Lexus’s B2B and retail customer base.
- Analyzed sales data to refine inventory and promotional strategies, leading to consistent surpassing of monthly sales targets.
Qualification Specialist/Broker Sales Representative
2 Years 4 Months- Promoted from Sales Agent to Broker while obtaining Life & Health Insurance license in 24 states.
- Screened and qualified inbound/outbound B2B leads, routing high-quality prospects to licensed agents, resulting in 25% increase in lead conversion.
- Ensured compliance with state insurance regulations and managed documentation for 100% accuracy in contract setup.
- Developed account management processes using CRM (Dialer systems) to streamline scheduling for client onboarding, exams, and labs.
Sales Consultant
2 Years 9 Months- Guided buyers through vehicle selection, financing, and trade-in evaluation, closing 20 deals/month on average.
- Guided buyers in vehicle selection, financing, and trade-in evaluation, resulting in average closure of 20 deals/month.
- Maintained CRM (DealerPeak) and follow-up schedules to nurture leads, contributing to top-5 ranking in customer satisfaction scores (NY/NJ district).
Assistant General Manager
3 Years 2 Months- Drove retail sales of diamond, gem, and watch collections while securing corporate gifting relationship with Certified Rolex products, improving customer experience.
- Led 'Repair Show' promotional event, organizing discounts and follow-up system that resulted in highest repair revenue in district that quarter.
- Oversaw sales floor operations and team training, resulting in 10% year-over-year increase in average store sales.
Education
High School Diploma
Skills
Consultative selling
Sales strategy
Customer acquisition
Client engagement
Sales process optimization
Client relations
Account management
CRM software proficiency
Marketing campaign development
Certification
Health and Life Insurance Producer (24 States)
Education and Training
other
Timeline
Product Sales Specialist
Scott Family of Dealerships
05.2026 - CurrentRead More
Customer Experience Manager
Lexus of Lehigh Valley
08.2024 - 03.2026Read More
Qualification Specialist/Broker Sales Representative
Ideal Concepts
04.2022 - 08.2024Read More
Sales Consultant
Kelly Nissan of Route 33
07.2019 - 04.2022Read More
Assistant General Manager
Kay Jewlers
05.2016 - 07.2019Read More
Wilson Area High School
High School Diploma
Read More