Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Michael Taylor

Voorhees Township,NJ

Summary

To obtain a sales or service position where I can use my years of experience and refined communication skills to provide a top-quality customer experience, leading to greater customer loyalty and acquisition for the company.

Overview

18
18
years of professional experience

Work History

Product Sales Specialist

Bookbaby
Pennsauken, NJ
01.2014 - 05.2022
  • First employee hired for this position in company, driving sales revenue to expand team to 10 team members prior to layoff.
  • Direct customer purchasing with communicated product and service information.
  • Continually expanded knowledge of publishing services product line.
  • Assisted with demonstrations for publishing services to showcase functionality.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Outbound called warm leads who registered on website or created their own online price quotes.
  • Recognizing client needs and recommending new products or tools to assist clients in completing their orders.
  • Provided technical support to calling and emailing customers regarding using online file submission and ordering tools.

Online Sales Support

Disc Makers
Pennsauken, NJ
08.2006 - 01.2014
  • Drove team revenue totals by bringing in top sales numbers.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Responded to customer issues and resolved complaints by leveraging expert optical disc manufacturing knowledge.
  • Assisted in generating monthly revenue targets with successful marketing, sales and customer relations approaches.
  • Provided technical support to calling and emailing customers regarding using online file submission and ordering tools.

Senior Game Advisor

GameStop
Mount Laurel, NJ
10.2004 - 08.2006
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Counted daily revenue and wrote reports on achieved sales goals and metrics.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return or trade.
  • Maintained awareness of younger game players and made age-appropriate recommendations.
  • Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.

Education

Bachelor of Arts - Communications

Rowan University
Glassboro, NJ
05.2006

Skills

  • Consultative Selling Techniques
  • Onsite Product Demonstrations
  • Persuasive Techniques
  • Professional Relationships
  • Exceeding Customer Expectations
  • Retail Metrics and Goals
  • Sales Representation
  • Building Customer Loyalty
  • Persuasive Negotiations
  • Closing Sales
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office

Accomplishments

  • Managed dozens of sales opportunities per month.
  • Successfully launched new services including book editing and printed book retail distribution.
  • Grew personal yearly revenue at Bookbaby from $889,011 my first full calendar year to $1,402,780 my last full calendar year.
  • Helped grow total yearly revenue at Bookbaby from $1,275,743 my first calendar year to $17,304,991 my last full calendar year.
  • Trained and Supervised team of 9 new staff members.

Additional Information

Strong verbal communication skills allowed me to both be on the air on my college radio station from 2004-2006 and to record a regularly released podcast from 2011-2016.


Ran and participated in tabletop role playing games with friends from 2017-present.

Timeline

Product Sales Specialist

Bookbaby
01.2014 - 05.2022

Online Sales Support

Disc Makers
08.2006 - 01.2014

Senior Game Advisor

GameStop
10.2004 - 08.2006

Bachelor of Arts - Communications

Rowan University

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Michael Taylor