Summary
Overview
Work History
Education
Skills
Timeline
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Dean Tyler

Dean Tyler

Customer Service Specialist
Sterling Heights,MI

Summary

Efficient Bartender/Server with 10 years experience in hospitality, restaurant, and entertainment industries. Vast knowledge of wine/spirits, food/beverage serving techniques, and traditional cocktails. Highly skilled at interpersonal communication and interpreting customers' behaviors and moods to create and sustain safe bar and dining environments. Able to easily build rapport with customers as well as handle a fast paced high volume crowd with ease. Organized and efficient server Proven ability to work well with people of different backgrounds Quick problem solver Thrives in fast-paced environment Maintains a courteous, professional demeanor at all times High energy Cash handling expert Able to work independently and on a team Customer-focused Head Bartender with [Number] years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Head Bartender

Crazy Horse Gentlemen's Club
Detroit, MI
11.2012 - Current
  • Schedule all bartender's shifts and prepare shift paperwork for bartenders and wait staff
  • Serve wine, bottled or draft beer, liquor, and mixed drinks
  • Clean bar and work area, and stock bar with alcohol, mixers, garnishes and related supplies such as ice, glassware, napkins, and straws; order or requisition liquors and supplies to maintain workflows and meet patron demands
  • Collected money from customers and processed card payments; opened and closed bar tabs.

Head Bartender/Server, FOH Manager

150 Cafe & Grill
Detroit, MI
01.2009 - 08.2012
  • Schedule all FOH staff shifts, prepare opening and closing shift paperwork, stock the bar area and supervise other bartenders who are working throughout their shifts
  • Greeted patrons and took food/beverage orders
  • Handled customer complaints with a sense of empathy to ensure customer satisfaction
  • Cleaned and maintained bar area; arranged bottles and glasses to create attractive displays
  • Advised patrons on local points of interest, dining options, and hotel amenities
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff
  • Routinely cleaned work areas, glassware and silverware throughout each shift.

Server

Olgas Kitchen
Auburn Hills, MI
09.2006 - 01.2009
  • Greet customers as they enter and seat them appropriately
  • Ask for orders and fill food and beverage orders as required
  • Deliver orders to the customers after ensuring accuracy
  • Ensure tables are clean and service station is well stocked
  • Consistently provided professional, friendly and engaging service.

Education

High School Diploma -

Hazel Park High School
Hazel Park, MI
06.2002 - 06.2006

Skills

Attentive service

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Timeline

Head Bartender

Crazy Horse Gentlemen's Club
11.2012 - Current

Head Bartender/Server, FOH Manager

150 Cafe & Grill
01.2009 - 08.2012

Server

Olgas Kitchen
09.2006 - 01.2009

High School Diploma -

Hazel Park High School
06.2002 - 06.2006
Dean TylerCustomer Service Specialist