Dmytriy Golovin

Complex, multifaceted role encompassing analytical, leadership and service management functions in support of an operationally efficient, technically compliant business environment

• Provide incisive leadership to a talented 2-person team, including performance oversight, professional development and delegation of workflows
• Consulted the ASIST development team regarding the improvement of both the workflow and stability of the application
• Serve as the internal Decisive (ASIST) admin user, assuming full accountability for issues, permissions, access and rights
• Liaise with cross-functional colleagues to prioritize and facilitate the timely resolution of business-critical issues
• Incorporated Six Sigma and LEAN Management processes into the corporate culture, ensuring consistent application throughout
• Serve as the principal point of contact for complex technical inquiries/issues:
• Liaise directly with users to gather information, understand the scope/nature of the issue and diagnose root causes – nurturing strong, trusting relationships at all levels in doing so
• Blend technical expertise with research to define and implement solutions; advising users as necessary to mitigate future issues/occurrence
• Maintain meticulous documentation to develop a repository of best practices – expediting future issue resolution
  

I was recruited to the role of Sales Associate, exhibiting exemplary performance, I secured a merit-based promotion to Sales Lead, assimilating numerous senior duties

• Leveraged analytical acumen and problem-solving capabilities to mitigate internal issues and identify/recommend opportunities for improvement
• Cultivated relationships with management to feedback on customer opinions; leveraging outputs to train junior employees
• Supported the seamless integration of new recruits into the company culture through ongoing support, training and supervision – ensuring all work aligned with best practices, corporate policies and internal standards
• Coordinated key financial functions, to include cashing up and cash record keeping