D. Nicole Gregory
San Marcos,TX
Summary
Resourceful and knowledgeable professional with extensive experience in various industries. Skilled in developing strong relationships with clients and building successful custom campaigns to drive business growth. Adept at leveraging digital platforms and media to increase customer engagement and loyalty.
Overview
6
6
years of professional experience
Work History
Business Development Representative
EBQ
09.2021 - Current
- Conducted outreach calls and follow-ups in multiple CRM systems while maintaining top KPI.
- Created and managed extensive sales pipelines for multiple business development initiatives.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
CSR Coach
ResultsCX
12.2019 - 09.2021
- Handled escalated calls professionally and provided support by offering appropriate solutions, maintaining 100% quota.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Navigated multiple computer systems and applications utilizing search tools to find information.
Account Executive
Spotless Mind
01.2018 - 11.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Cold-called and followed up with prospective customers to promote overall satisfaction and continued business.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Education
Associate of Applied Science - Business Administration
Navarro College
Mexia12.2016
Skills
- Lead Generation
- Strategic Networking
- Account Management
- Customer Consultations
- Software as a Service (SaaS)
- Business-to-Business Sales
- Customer Relationship Management
Timeline
Business Development Representative
EBQ
09.2021 - Current
CSR Coach
ResultsCX
12.2019 - 09.2021
Account Executive
Spotless Mind
01.2018 - 11.2019
Associate of Applied Science - Business Administration
Navarro College
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