D’Nyia K. Thomas
West Monroe,LA
Summary
Industrious administrative team member with proven organizational, time management and multitasking abilities in fast paced settings. Consistently seeks ways to increase office efficiency and boost team productivity with exceptional clerical support. Skillfully manages records and financial processes.
Overview
8
8
years of professional experience
2024
2024
years of post-secondary education
Work History
Patient Access Representative
St. Francis Medical Group
Monroe, LA
02.2025 - 08.2025
- Assisted patients with registration and check-in processes at the facility.
- Scheduled patient appointments using electronic health record systems efficiently.
- Verified patient insurance eligibility and benefits information for appointments.
- Educated patients on necessary documentation required for service access.
- Maintained confidentiality of patient records in compliance with regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Processed incoming referrals from other healthcare providers.
Patient Account Representative
The Woman's Clinic
Monroe, LA
08.2023 - 11.2024
- Verify insurances.
- Answer customer questions regarding account discrepancies or problems.
- Workup surgery/delivery fees.
- Collect copays and balances.
- Complete eligibility and benefits for patients on the schedule at least 1 day before appointments.
- Worked closely with insurance companies to obtain authorization for services rendered.
Admitting Registrar II ED Reg
Glenwood Regional Medical Center
West Monroe, LA
07.2022 - 08.2023
- Managed patient admissions and discharge from hospital to home care, extended care facility or self-care.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Verified patient’s insurance and payment methods during admissions or check-in processes.
Document Control Clerk
American Outcomes Management
Fort Worth, Texas
01.2020 - 07.2022
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized, maintained and safeguarded files and databases.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Customer Service Representative
Sam's Club
Monroe, LA
05.2017 - 01.2020
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Built loyal clientele through friendly interactions and consistent appreciation
- Maintained work area and kept cash drawer organized
Education
Caldwell Parish High School
Columbia , LASome College (No Degree) - Kinesiology
University of Louisiana Monroe
Monroe, LA 05.2016 - 01.2020
Some College (No Degree) - Healthcare Studies
Louisiana Delta Community College
Monroe, LA 01.2020 - 08.2023
Skills
- Insurance verification
- Patient intake procedures
- Medical terminology
- HIPAA compliance
- Billing and coding
- Conflict resolution
- Patient follow-up
- Effective communication
Accomplishments
- National Honor Society 2017-2019
- The Association of Students in Kinesiology (A.S.K.) 2017
Timeline
Patient Access Representative
St. Francis Medical Group
02.2025 - 08.2025
Patient Account Representative
The Woman's Clinic
08.2023 - 11.2024
Admitting Registrar II ED Reg
Glenwood Regional Medical Center
07.2022 - 08.2023
Document Control Clerk
American Outcomes Management
01.2020 - 07.2022
Some College (No Degree) - Healthcare Studies
Louisiana Delta Community College
01.2020 - 08.2023
Customer Service Representative
Sam's Club
05.2017 - 01.2020
Some College (No Degree) - Kinesiology
University of Louisiana Monroe
05.2016 - 01.2020
Caldwell Parish High School