Dodge Giles
North Canton,Ohio
Summary
As a member of the Leaf Home team, I prioritize customer-centric values and utilize active listening and sharp analytical skills to secure high-quality appointments. Additionally, I provide support to existing customers, ensuring their satisfaction and fostering loyalty. My previous role at Equitas Health allowed me to refine my administrative competencies and make meaningful contributions to community programs. These experiences have shaped my empathetic approach to sales, where understanding diverse needs translates into tailored home improvement solutions for our valued clients.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Leaf Home
06.2024 - Current
- Utilize CRM software to book quality appointments that lead to sales in the field—interacted with leads via inbound, outbound, text, and email
- Helped clients book estimates for Leaf Filter and resolve any issues for leads with the company’s product installed
Driver
Doordash
07.2020 - Current
- This role helped me be available for my family while my father-in-law was battling cancer
- I was able to take him to his appointments, provide home health for him, and be available to cook and perform household tasks for my family
- As a doordash driver, I ensured timely food delivery while providing excellent customer service
Self Employed as a Private Home Health Aid
09.2022 - 06.2023
- In this role, I was responsible for one client
- I would take her to Dr
- Appointments, take notes and ask questions requested by the family during appointments, prepare meals, encourage physical activity, and ensure medications and blood sugar levels were taken
Administrative Coordinator
Equitas Health
02.2017 - 08.2020
- I was responsible for schedule management, reserving rooms/libraries, placing catering orders for quarterly all-staff meetings, and taking, distributing, and filing meeting minutes
- I would also enter monthly purchase orders and follow up on their approval and arrival
- The main priority of my job was entering, auditing, and managing the physical storage of the completed HIV test data forms
- Helped create community buy-in
Shift Supervisor
Jimmy Johns
10.2015 - 04.2017
- I was a part-time closing shift supervisor
- My responsibilities revolved around a quick and clean shift close that set the day shift up for success
- This meant completing my meat prep, inventory, and post-shift report emails, setting up for AM catering orders, and ensuring a good workflow for the entire shift
Education
Edgewood High School
Trenton05.2015
Skills
- CRM management
- Overcoming customer objections
- Sales Expertise
- Order Processing
- Customer service
- Front Office Coordination
- Schedule management
- Skillful Shift Supervision
Timeline
Inside Sales Representative
Leaf Home
06.2024 - Current
Self Employed as a Private Home Health Aid
09.2022 - 06.2023
Driver
Doordash
07.2020 - Current
Administrative Coordinator
Equitas Health
02.2017 - 08.2020
Shift Supervisor
Jimmy Johns
10.2015 - 04.2017
Edgewood High School
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