DODY PRICKETT
Peoria,AZ
Summary
Results-driven administrative support specialist with a background in client communication and document management. Expertise in managing vendor relations and resolving customer issues, contributing to improved satisfaction and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Personal Assistant to the Owner
Matt Lowe
07.2022 - 12.2025
- Provided comprehensive administrative support, including preparation of letters, memos, and faxes.
- Coordinated client and vendor communications, enhancing clarity and efficiency.
- Managed incoming and outgoing mail, email, and faxes for timely communication.
- Streamlined filing systems, improving document retrieval speed.
- Handled confidential documents with discretion.
- Updated vendor, supplier, and customer contact lists on behalf of ownership.
- Facilitated resolution of escalated customer complaints, boosting overall satisfaction.
Shift Manager
White House Black Market
Irvine, California
04.2018 - 07.2022
- Supervised daily operations, ensuring efficient store functionality and customer experience.
- Managed inventory levels and coordinated stock replenishment to maintain optimal product availability.
- Monitored sales performance and provided feedback to optimize sales strategies.
- Resolved customer inquiries and issues promptly to maintain satisfaction.
- Assisted in resolving escalated customer service issues in a timely manner.
- Collaborated with management to execute promotional events and marketing initiatives.
- Implemented visual merchandising strategies that improved product visibility and customer engagement.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Examined financial statements to ensure accuracy and compliance. Focused on achieving sales targets during each shift.
Salon Owner/Operator
Self-employeed
09.2014 - 12.2017
- Directed daily salon operations, fostering a welcoming atmosphere for clients to enhance satisfaction.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Built strong client relationships through personalized service and follow-ups.
- Created and executed targeted marketing strategies that increased client acquisition.
- Developed service packages for customers seeking a variety of treatments.
- Managed financial operations, streamlining budgeting and expense tracking processes.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Researched current beauty industry trends to enhance service offerings. in beauty industry services to stay current with offerings available at the salon.
Education
Certificate of Cosmetology - Cosmetology
Springfield College
Springfield, MA05-1981
Skills
- Administrative support
- Document management
- Calendar organization
- Task prioritization
- Meeting coordination
- Customer relationship management
- Client communication
Certification
- LICENSED COSMETOLOGIST
Timeline
Personal Assistant to the Owner
Matt Lowe
07.2022 - 12.2025
Shift Manager
White House Black Market
04.2018 - 07.2022
Salon Owner/Operator
Self-employeed
09.2014 - 12.2017
Certificate of Cosmetology - Cosmetology
Springfield College