Tatianna Gutierrez
Surprise,AZ
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
PERSONAL ASSISTANT TO THE OWNER
Kelly Ann Aversa PLLC Realtor
01.2020 - Current
- Carried out personal errands, including shopping, payment of bills, and follow-up on home maintenance work
- Managed incoming telephone calls and emails
- Scheduled all business, personal, and weekend events
- Create new client portals on the MLS
- Create Buyer and seller books
- Schedule showings on the MLS
- Attend open houses and setup and breakdown for the day
- Set up new listing photos and post signs
- Post on all social media sites on new listings/sold homes
- Shop for closing gifts
- Assist with home inspections and final walkthrough on homes.
Server
Tailgaters Sports Bar
08.2018 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Answered incoming calls and provided information regarding hours of operation, location, and menu items
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
- Used the POS system to process credit card and cash transactions
- Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
- Set-up and cleared tables at peak times to seat patrons more quickly
- Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food
- Answered the phone to take delivery or pickup orders from callers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
CUSTOMER SERVICE ASSOCIATE
Edible Arrangements
06.2021 - 01.2022
- Provided expert service by communicating information to customers and following up on promises
- Answered incoming telephone calls and provided information regarding store hours, location, and policies
- Monitored promotions and sales to provide updated information and pricing
- Took customers online orders in a timely fashion
- Prepped and prepared all orders and packaged for shipping and pick up
- Build arrangements according to our brand standards
- Prepare a variety of arrangements according to customers' orders or supervisors'
- Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes
- Follows proper food sanitation and handling procedures
- Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales
- Handle all customers inquiries with a positive attitude.
Education
LMT - Massage Therapy
05.2022
HIGH SCHOOL DIPLOMA - GENERAL EDUCATION -
05.2020
COACHING TEEN LEADERSHIP - PERSONAL DEVELOPMENT -
07.2018
Coaching supports leaders in getting ahead of the curve, developing their emotional intelligence, enhancing team performance, and creates the fastest path from ideas to execution to increased results. Oversea the teens in small groups hold space for sharing with a positive and encouraging support system. How to create a Win/Win in their relationship, teach them how to overcome conflict in relationships with peers and parents. Teaching and discussing difficult challenges teens face on a daily Building self awareness and acceptance of self and others. Teaching teens that they have a voice and can use it in a responsible manner . Overall bringing positiveness and personal development to overcome fears to be the person you want to see in others. We get to create the life we want so we teach to be outward focused it's a beautiful and rewarding experience to coach others.
PERSONAL DEVELOPMENT /EQ - PERSONAL DEVELOPMENT -
05.2018
Teen Leadership is a dynamic motivational and leadership training for teens between the ages of 13 and 17 who have a sincere commitment to create extraordinary results in academics, sports, relationships, and all areas of their lives. The course gives teenagers the opportunity to discover and redesign the limiting beliefs they have about themselves and others. It's these self-imposed limitations that keep us from fully achieving our maximum capabilities. This redesign allows us to pursue our dreams and goals with new freedom and passion, and to create a solid foundation of powerful tools to use the rest of our lives in relationships, conflict management, and self discipline. During the four days of training, students will participate in experiential education designed to create long-term results in the areas of: confidence, self-discipline, real and relevant relationship building, accountability, time management, public speaking, possibility thinking, team concepts (creating win/win), responsibility, honoring your word, and integrity.
Skills
- Problem-solving
- Multitasking
- Customer service
- Administrative support
- Multi-line telephone operation
- Clerical support
- Attention to Detail
- Answer telephone calls
- Greet visitors
- Creative thinking
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVICE ASSOCIATE - Edible Arrangements
06.2021 - 01.2022
PERSONAL ASSISTANT TO THE OWNER - Kelly Ann Aversa PLLC Realtor
01.2020 - Current
Server - Tailgaters Sports Bar
08.2018 - Current
Arizona College - LMT, Massage Therapy
Shadow Ridge High School - HIGH SCHOOL DIPLOMA - GENERAL EDUCATION,
ChoiceCenter University - COACHING TEEN LEADERSHIP - PERSONAL DEVELOPMENT,
ChoiceCenter University - PERSONAL DEVELOPMENT /EQ - PERSONAL DEVELOPMENT,
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