Dolapo Alli
Summary
Accomplished Pharmacy Manager with a proven track record at Walgreen's Pharmacy, enhancing patient care through expert prescription verification and fostering a customer-centric environment. Skilled in regulatory compliance and pharmacy operations management, I excel in training teams for peak performance. My leadership has significantly contributed to improved patient outcomes and pharmacy efficiency.
Overview
39
39
years of professional experience
Work History
Pharmacy Manager
Walgreen's Pharmacy
01.2024 - Current
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Staff Pharmacist-in-Charge
Walgreen's Pharmacy
05.2022 - 01.2024
- Monitored drug utilization trends to identify potential areas for targeted interventions or educational efforts.
- Improved patient safety by implementing proper medication storage and handling procedures.
- Championed a safe work environment through adherence to safety protocols while consistently educating staff on potential hazards and their prevention.
- Reduced medication errors with thorough verification of prescription orders and accurate dispensing techniques.
- Increased customer satisfaction by addressing concerns promptly and effectively resolving issues.
- Developed strong relationships with patients, providing personalized counseling on medications and lifestyle modifications.
- Managed inventory control, ensuring adequate stock levels while minimizing waste from expired or damaged products.
- Trained new staff members in pharmacy operations, policies, and best practices to maintain high standards of service.
- Ensured regulatory compliance, conducting regular audits and maintaining up-to-date knowledge of pharmacy laws and regulations.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Staff Pharmacist
Walgreen's Pharmacy
01.2000 - 05.2022
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
Staff Pharmacist
Walgreen's Pharmacy
05.1997 - 01.2000
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Staff Pharmacist
Walgreen's Pharmacy
02.1992 - 05.1997
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Pharmacy Manager
Walgreen's Pharmacy
10.1991 - 02.1992
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
Retail Staff Pharmacist
Revco Drug Store
09.1985 - 10.1991
- Developed strong relationships with patients creating a loyal client base resulting in repeat business.
- Resolved insurance issues promptly by communicating with providers to secure timely coverage approvals or alternative options for patients.
- Implemented quality improvement initiatives to streamline workflow processes for greater productivity across the team.
- Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
Education
Bachelor of Science - Pharmacy
University of Kansas
Lawrence, KS05.1984
Bachelor of Science - Pharmacy
University of Ife
Ile Ife, Nigeria06.1979
Skills
- Patient education and counseling
- Prescription Verification
- Workflow Optimization
- Pharmacy operations management
- Regulatory Compliance
- Training and mentoring
- Staff Training
- Drug Inventory Management
Timeline
Pharmacy Manager
Walgreen's Pharmacy
01.2024 - Current
Staff Pharmacist-in-Charge
Walgreen's Pharmacy
05.2022 - 01.2024
Staff Pharmacist
Walgreen's Pharmacy
01.2000 - 05.2022
Staff Pharmacist
Walgreen's Pharmacy
05.1997 - 01.2000
Staff Pharmacist
Walgreen's Pharmacy
02.1992 - 05.1997
Pharmacy Manager
Walgreen's Pharmacy
10.1991 - 02.1992
Retail Staff Pharmacist
Revco Drug Store
09.1985 - 10.1991
Bachelor of Science - Pharmacy
University of Kansas
Bachelor of Science - Pharmacy
University of Ife