Doline Mouallem

• I prepared IV medication for patients at the hospital using aseptic techniques.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
• Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.

Complied with strict health, industry and organizational regulations to maintain patient safety.

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Maintained appropriate drug records and completed reports as necessary.
• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications while developing strong relationships with healthcare providers.
• Educated patients about possible drug interactions and gave special administration instructions.
• Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
• Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
• Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
• Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
• Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
• Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
• Reported adverse drug events to comply with regulatory policies and procedures.
• Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.