Dolly Lassman-Eul
Olathe,KS
Summary
Dynamic Front Office Manager with expertise in customer service, office management, and administrative support, dedicated to enhancing client satisfaction and retention. Skilled in managing vendor and service provider relationships, complemented by meticulous record-keeping and a proven ability to drive sales through exceptional rapport-building with clients. Adept at coordinating administrative tasks and maintaining organized office environments, leveraging strong organizational skills to boost efficiency and support team operations. Recognized for effective communication and multitasking abilities, consistently meeting diverse administrative needs in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
State Farm Team Member
Tony Guy State Farm
03.2025 - 08.2025
- Collaborated with team to enhance customer service experiences and resolve inquiries efficiently.
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Trained new team members on operational processes and best practices for workflow efficiency.
Sales Agent
Joshua Peck and Associates American Family Insurance
01.2024 - 11.2024
- Prepared Sales goals and met sales criteria.
- Helped customers understand their insurance and financial needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Agent
Automobile Club AAA
02.2022 - 10.2023
- Prepared Sales goals and met sales criteria.
- Helped customers understand their insurance and financial needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Office Manager
Alpha Omega Delta
04.2021 - 01.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
Sales
State Farm
06.2016 - 04.2021
- Prepared Sales goals and met sales criteria.
- Helped customers understand their insurance and financial needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Service
Farmers Gastropub
01.2012 - 05.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Trained new staff and created schedules.
Education
Ozarks Technical Community College
01.2021
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Missouri State University
01.2007
Skills
- Complex Problem Solving
- Report Preparation and Analysis
- High energy and Enthusiasm
- Handling Customer Complaints
- Team Building
- Regulatory Compliance
- Decision Making
- Goal Setting
- Adaptable and Resilient
- Research and Analysis
- Administration and Operations
- Verbal and Written Communication
Accomplishments
- Managed 100s of opportunities per month via text, email and phone call.
- Achieved personal and office goals by completing with accuracy and efficiency and integrity.
Certification
Active multi-line licenses in multiple states.
Timeline
State Farm Team Member
Tony Guy State Farm
03.2025 - 08.2025
Sales Agent
Joshua Peck and Associates American Family Insurance
01.2024 - 11.2024
Sales Agent
Automobile Club AAA
02.2022 - 10.2023
Office Manager
Alpha Omega Delta
04.2021 - 01.2022
Sales
State Farm
06.2016 - 04.2021
Service
Farmers Gastropub
01.2012 - 05.2016
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Missouri State University
Ozarks Technical Community College