Isabella Drakeford
Camden,SC
Summary
Dynamic professional with a proven track record at State Farm-Tommy Northern, excelling in customer service and problem-solving. Leveraged teamwork and computer skills to enhance client satisfaction and streamline processes.
Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
4
4
years of professional experience
Work History
State Farm Team Member
Tommy Northern- State Farm
Kershaw, SC
02.2024 - Current
- Provide outstanding customer service by addressing client needs, answering questions, and offering appropriate solutions.
- Assist in processing insurance quotes and applications for auto, home, life, and other products.
- Build and maintain strong relationships with customers through regular communication and follow-up.
- Support marketing efforts by promoting State Farm products and services to new and existing customers.
- Perform administrative duties, including filing, data entry, and maintaining customer records.
- Handle inbound and outbound calls, addressing inquiries and resolving customer issues.
- Assist with policy renewals, changes, and updates to ensure clients are always covered.
- Stay informed about insurance industry trends, State Farm products, and policy updates.
After-School Care Provider
Lancaster County
Lancaster, SC
09.2022 - 01.2024
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Organized and lead group activities, games, and crafts to keep children engaged and entertained.
- Maintained a positive, encouraging atmosphere while interacting with children.
- Ensured children’s basic needs were met (snack time, restroom breaks, etc.).
Customer Service Representative
Home Depot
Lancaster, SC
01.2021 - 09.2022
- Answered customer inquiries via phone, email, or live chat in a professional and timely manner.
- Provided product/service information, processed orders, and assisted with troubleshooting or resolving issues.
- Addressed customer complaints or concerns by identifying the problem, offering solutions, and following up to ensure satisfaction.
- Maintained accurate customer records and documented interactions in the company’s database.
- Collaborated with other departments to resolve customer issues that required specialized support.
- Monitored customer accounts for updates, follow-ups, and order status.
- Maintained a positive, helpful attitude and fostered long-term customer relationships.
Education
High School Diploma -
Andrew Jackson High School
Kershaw12-2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Sales and marketing
- Leadership qualities
- Computer skills
- Creativity and innovation
- Goal setting and achievement
- Training and mentoring
Timeline
State Farm Team Member
Tommy Northern- State Farm
02.2024 - Current
After-School Care Provider
Lancaster County
09.2022 - 01.2024
Customer Service Representative
Home Depot
01.2021 - 09.2022
High School Diploma -
Andrew Jackson High School